The Pacific Sutera Hotel

Location and facilities, generally staff were friendly , but lacked training

Tired property and service inconsistent , large % of package holiday makers, which did not make for a relaxed holiday, and very poor Wifi connection

The pool is fantastic and usually no problems getting a lounger. Had several great dinners at Cafe Boleh and absolutely excellent service from waiter Josdie, he is a huge asset to the resort. Overall staff were very good and friendly. Fabulous cocktails (best pina colada ever). Lovely, large and refurbished rooms. Very convenient having boat access to islands from resort. Lots of facilities (restaurants, movie cinema, swimming pools, billiards/table tennis/tennis/badminton, bowling alley...).

It's pretty busy, so lobby area and breakfast buffet a bit of a madhouse at times. They ran out of pool towels twice in the time we were there which was very annoying and impractical. It's a long walk back to the room for a bath towel and why should you have to? That is happened once was bad, twice was unacceptable (I emailed but did not get a reply). One night a car alarm went off at around 10:30pm and was blaring for over an hour, keeping everyone awake. It went off again at 6:45am the following morning which woke everyone up and this went on for 75 minutes. Breakfast was really average, and every day (we were there 6 nights) there was problems with the coffee machines, at least one (usually more) not working. Difficult to find some of the facilites initially e.g. bowling alley - some signage would be useful as well as info on opening hours and pricing. No bath towels in one of our rooms upon arrival, and no hand towels in the other. Had a couple of spa treatments, they were okay but nothing special and quite pricey. Access to outside area is not great (poor indoor/outdoor flow).