The Pacific Sutera Hotel

Very little!

Where do I start? This is the single most disappointing 5 star resort experience I have ever had. While everything, including the facilities, are extremely dated, it is the staff that make this resort terrible. We had money stolen from our room and it took 3 days for them to "investigate" only to tell us that there is nothing that they can do. Not even an offer to comp something in the minibar or anything other than a free 8 MYR trip to the airport. We were traveling in a large group of 4 families for a wedding and I had spent the 2 weeks before trying to get us all on the same floor or at least near each other. This was all agreed with the hotel via email. While I understand it is not always possible to put us directly together, we were ALL put in completely different areas of the hotel. When we asked again to see if we could be moved closer, the response was essentially "it's all too hard so too bad". Our family suite was dated and had a view of a car park. The cocktails, which were all overpriced, were watered down...like obviously watered down! Food was terrible and there were so many pigeons at breakfast it became a battle to keep you off your food. Avoid this hotel at all costs

Rooms and the view from balcony is outstanding.It is a huge hotel. There are lots of swimming pools ( but they are only 1,5m deep each). I dont like golf but if you do so there is a huge golf field.

There is no beach at this hotel. There are 2 men made `beach like` places but they are 10m wide each. Maximum 10 people can use it in the same time. If you want beach do not stay in this hotel . Go to Nexus or some other hotel with a proper beach.. If you insist to stay here then there are boats to islands hourly. I suggest you to go to islands to swim. Also foods are expensive. Water sports staff on the boats are unkind. ( the ones in the marina was very kind) .

Good Location reasonably priced friendly staff and good access to town

The cost of golf is extremely expensive for Malaysian standards and whilst the course is quite good and well maintained you are paying top dollar for the privalage to play the course

The swimming pool was good !

Furniture is a bit out of date. The group entertaining at the lobby is not really enjoyable while besides that the whole day the same back-ground music is playing, quite boring !

Hotel staff are very friendly

Should allowed the window to be opened so that some fresh air can come into the room