Hotel Shangri-La Kota Kinabalu

Aside from the long checkin our stay was fantastic, exactly what we needed for our last 2 nights in Sabah. We forgot what a hot shower was until Shangri-La, the beds and pillows were incredible, soooo comfortable, rooms were a good size, bathroom was nice. The buffet breakfast was really good and for the most part staff were friendly. It was in a good location just a short walk to everything would 100% stay again.

We arrived late at night and when we got there the man at the desk wasn't too friendly. We also were surprised with having to pay extra for tourism taxes and deposits etc. It would be great to know the prices upfront. There also seemed to be a lot to do at check in with signing papers etc. As we were exhausted we were questioning the extra payments we had to make as we didnt understand and the man wasn't much help and was rather grumpy. There are also no power points by the bed and only one point, not ideal for two people.

Facilities and cleanliness

The location was good and the beds were comfortable Even the towels were quite soft even though they didn’t look it Breakfast had a good range but wasn’t very warm. Staff were very friendly

Tv signal a bit poor and slightly noisy on the road but we had a city facing room