Grecotel Kos Imperial Thalasso

Big time WiFi problems Staff not following through on calls to reception

Location, food

It is lovely to receive a welcome wine and fruit on arrival. The breakfast was fabulous - the best we had so far. The cleaners were excellent and helpful. The beach and the pools are all fine. The hotel grounds and garden are beautifully landscaped and well looked after, it would be nice though if some benches were provided around to sit in shade when it is hot. Location of hotel is outside town and isolated, so you either need a car, or use a bus, but it is nice to get a bike and then you can get to town in 15-18 min and in 20-25 min to Therma beach. Good exercise too! Spa treatments in a hotel are very good and facilities there are excellent (if they included at least 30 min complimentary thalasso pool before your treatment - that would be nice). I did not see anybody in that pool at all as you have to pay per day to use it. Don't forget to become a member of Privilege club, it is free and you get lots of discounts in the hotel restaurants and spa. They may not explain it to you when you check in.

This hotel is confusing. If you manage to get a good room or don't mind to pay for bungalow with your own pool and garden- you are fine. Unfortunately it looks like a bit of a lottery as even rooms in the same category and price vary a lot because of their location on the hotel grounds. Don't fall into a trap by booking side sea view rooms offered on booking.com with substantial discount. You will have a bit of a sea view but the rest of the view is the roof which is so hot during the day you won't be able to sit on your balcony. Such a disappointment… we complained and were given different room (thank you Katerina) but it was stressful. The plastic flowers on the tables in the main restaurant are pathetic and should not be used in a hotel of this class. We asked for a quite room and tea/coffee facilities in our booking, we got a room next to the bar, and had to ask again for a kettle, it was supplied. The safe deposit box was missing, we reported and it was back the next day. The water was coming from under the bath.. we did not bother to report