Good to know
|Distance to city centre||10.3 km|
|"Good, big and comfortable room."||(in 29 reviews)|
|"Very helpful staff in reception."||(in 73 reviews)|
|"Good location and good ambiance."||(in 13 reviews)|
Time of year
Show reviews that mention
|bit far||in 4 reviews|
|breakfast buffet||in 61 reviews|
|comfortable room||in 55 reviews|
|excellent service||in 30 reviews|
|excess charges||in 2 reviews|
|family friendly||in 13 reviews|
|good location||in 15 reviews|
|pan asian||in 6 reviews|
|recommend this hotel||in 45 reviews|
|staff was very courteous||in 105 reviews|
|stood outside the room||in 8 reviews|
|swimming pool||in 20 reviews|
|tasty food||in 41 reviews|
The location was excellent and so was the breakfast. The service of the front desk was EXCEPTIONAL.
The room was very small. This is our 3rd stay and we ere expecting an upgrade like last two times.
Staff are very courteous towards the guests. Also the swimming pool.
Nice hotel property
We booked hotel taxi for 4 hour on 12th September, Driver's name was Nepal Sen. Very very rude. He wasted our only evening in Kolkata. Purposely took us via traffic road and we reached late. Wherever I was asking him to take, he was like, it will be late. Basically, waste of money and my precious time. On top of that, he actually made personal comment on me, I dont understand how such people are working for reputed company like Novotel. I might not ever go back to Novotel Kolkata for specifically this reason. Second bad experience - Dinner took more than 1 hour, and when I asked the manager he came up with time when his staff entered the time rather than when we ordered the food. Though he apologised later, but not professional at all.
Everything was good
The facility was great in terms of its physique and location. Rooms were nice with all the facilities
it took almost an hour to check-in. As some of my relatives were not having their IDs. I was surprised by the stringent measures imposed by keeping guests waiting in the lobby without even asking for water. I do appreciate the regulation but since Me, the main guest showed my ID card and was ready to sign on their behalf it was treated differently. At least they could have eased out waiting. On another note, despite being the star hotel, the hotel did not have Exchange facility. I wanted to exchange my USD as my card was not working. I did not get any help from them except the fact that they accepted my Dollars as a guarantee. This was a bit awkward scenario for me. A staff member is Gym scolded our kid (12 years) as he intended to see Gym but was in his slippers (Not shoe) the sound was really harsh to be used to the kid of that age. that was a minor issue but was really touchy.
Located within 20 mins from Kolkata Airport and adjacent to the IT sector in New Town, Novotel Kolkata Hotel and Residences is Eastern India's largest 5-star hotel. The hotel has 340 WIFI enabled rooms, suites and serviced apartments and over 30,000 sq. ft. of banqueting space. Dining options include a Pan-Asian restaurant, an All Day Diner, a Deli, one bar, In Room Dining and a Kids Menu. First class facilities include a 24 hr gym, a spa, salon and the cascading outdoor pool and more.
based on 15,352 reviews
Things to know
- Friendly atmosphere
- Professional service
- Great menu
- Great reception
Policies vary by room type and provider.
Reviews about Novotel Kolkata Hotel And Residences
Most popular landmarks
- Nicco Park 4.2 km
- Salt Lake Stadium 5.5 km
- Science City 8.1 km
- Marble Palace 10.4 km
- South Park Street Cemetery 11 km
- New Market 11.4 km
|Kolkata Netaji S. Chandra||8.5 km|