The Briza Beach Resort, Samui

Can’t recall what we did like to be honest, not much

Since the very beginning when we arrived at the property staff was very unwelcoming and they just didn’t care about us. We arrived one hour early for the check in but staff didn’t just care about us and they didn’t offer any help or support to us and didn’t show where we could have waited or anything like that.. they were just like we don’t care! After we waited one hour for the check in at 2pm we went to the reception but the room wasn’t ready yet and they asked us to wait more time. This was just the beginning. After that they showed us the room (obviously no one helped us with our bags and we had to carry them around the entire resort until we got to our room - everywhere else in Thailand they have always been helping us with our luggages). The room is not even close to the pictures. The entire property itself is very bad maintained and quite aged and when we tried to relax a bit on the beach it was just impossible cause there were ants everywhere on the sun beds. It was very hard to sleep properly cause the windows were continuously slamming even if they were closed, probably because of bad maintenance. On the third day we also had water leaking from the ceiling! Someone came trying to fix it and they literally blown the water out the ceiling with a pump and obviously the water went everywhere on the floor and no one came to clean it up after. They cleaned with one towel and that’s it - we had to finish the job ourselves as there was water everywhere. To end up on our last day air conditioning didn’t work at all for the entire morning and we just couldn’t breathe in the room. To be honest the quality and the overall experience was not worth the money we paid - we have been to other resorts in Ko Tao and Koh Phangan which we paid much less than this one and the service and quality they provided was on a completely different level. I’d never recommend this place and I’d never come back.