Premier Resort The Moorings, Knysna

The location was good

The service was very poor. 1. There were many insects floating in the pool. The water looked really dirty. I have a picture of it. Could not use the pool as a result. This is a health hazard particularly in current environment. The photos of the pool are attached. 2. Could not make toasts at breakfast as no electricity. 3. Could not make tea in the morning or evening as no electricity. Even a matchstick or lighter was not provided even though the cooker was a gas cooker so could have worked without electricity. 4. No WiFi in the room or the restaurant. 5. Phones in the room did not work half the time. 6. Had Pizza in the restaurant which was half cooked. Had to send it back twice after which they gave a decently cooked pizza. There was very slow response to these complaints and only this morning at nine o clock did they offer an extra free night. But by then we had already booked our next accommodations via booking.com. I am really disappointed by the poor service provided by this accommodation and would like a compensation from booking.com. The manager of the hotel said he would write back to us but so far have not heard from him. We use booking.com regularly and even on this trip have given you a lot of business so we expect you to take us seriously and compensate for this very bad experience.