Hotel Sandwirth

Located in the city center, short walk to pedestrian zone and historic center. Breakfast was excellent. Good restaurant. Bed was comfortable. The suite with balcony was quiet, spacious and comfortable although the tiny kitchenette was impractical; needs a dish rack, cooktop ventilation, and a dining table and chairs.

Poor customer service; dismissive desk staff. We arrived punctually but our one-bedroom suite with balcony which we reserved 5 months in advance was not available. Without notice or consent, our reservation was changed to a larger but less comfortable attic apartment, no. 400; skylights without blinds, low slanted ceiling, open plan bedrm/bath and uncomfortably hot during 33°C summer temps (notwithstanding the 2 small a/c units). When I explained that I did not want this attic room, I was told I had no choice but to be "upgraded" to the attic, because "customers are always happy with an upgrade" and no other rooms were available. Finally, we had to accept a small double room for the same high price. It took 24 hours to resolve the issue; an entire day of our trip was spoiled with no apology nor cost adjustment from the hotel. I would not recommend!