Hotel Indonesia Kempinski Jakarta

Top 3 things: 1. Location location location. Perfect for shopping as directly connected to Grand Indonesia. 2. Although I didn’t have the time to use the facilities this time around, I’ve used them on previous visits - the pool, spa, sauna, restaurants are very good. 3. There’s always a taxi waiting if you need to go anywhere, so by Jakarta standards transportation is a breeze.

Bottom 3 things: 1. I don’t necessarily think that this is just limited to Kempinski Jakarta, but staff performance seems to be an issue. Examples: - the lady who checked us in gave us wrong key cards that do not access the lounge, and new cards were sent along with our bags. - asked a few basic questions about whether the shops would be closed for Eid, and she couldn’t answer - when checking out, reception and concierge were not communicating effectively (or at all) resulting in hubs and me being in the wrong taxi (we had to get out, get our bags out, and then wait for the right kind of taxi to come, which I insisted on because I had charged the price of a silver bird taxi to the room). 2. The only to give personalised service was Gita from the club lounge. She was excellent. The rest were functional, but that’s not what you come to expect from a Kempinski hotel. 3. Twice I’ve had people getting in the lift and they don’t have key cards and are not staying at the hotel. I’ve had to tell them that my card goes to my room floor only, and that they need to register with reception. Despite having a security “presence” with the screening at entrances, it seems like security is not quite on the ball. The first 2 are more first world problems admittedly. But guests pay premium to avoid situations like these. We’ve got 2 more stays at Kempinski hotels in the coming weeks - Bali and Bangkok - and I’m hoping the experience will be more like the excellent one we had at Kempinski Singapore which was truly reflecting its class and values.

Location, next to 2 big malls. Breakfast was ok, lots of choices, asian and western.

Stain in on one of pillow cover, though small still annoying. The services could be improved, i asked for a baby chair in the room they said they will look for it but i didnt get any update until checkout time. Call the inroom dining service asked for a simple porridge not the one on their menu, they said it takes too long to cook from a sratch.