Pousada Sage Point

Location is beautiful A cute couple opened a nice coffee downstairs the hotel and it’s worth it the visit.

Super bad service. I don’t an upgrade and the attendant did a bad face to help me moving luggage from the rooms. I had a heavy bag to carry downhill and go up some stairs for the “better room”. They did a mistake with the available dates and we had to move rooms twice. We got delayed for 30 minutes to do checkout and we we’re pressured to leave it as soon as possible by the owner with not a gentle act. After doing the checkout I was called to go to the reception. They wanted to charge me for 6 beers from the mini bar but I don’t even drink beer. Also wanted me to pay R$ 600 reais related to the upgrade but it was paid in cash on the arrival. Besides the coffee downstairs that is not from the hotel that closes at 3pm, there’s non structure for buying one water even. And if you don’t have a car with you, markets can be 15’ walking from the hotel

Location is nice, the architecture of the place is interesting and nice (... even though it's kind of unfinished and even creepy if you observe in detail and/or get the worst room as it was my case on the 1st night!) Breakfast was Okay (breakfast was provided by Ola Café, a separate company from the hotel)

attention to the client is the worst part... this family owned place is the theater of family dramas. They made a mistake with my booking but instead of resolving the problem they were arguing in front of me (in portuguese but also in english...just to be sure I get it!). At the end, I had a bad, small, and very warm room (much cheaper than what I paid for), and I had to fight for 2 days to get some refund. At no moment, they imagine making a small gesture to compensate their mistake. Their attitude was pretty laidback, and rather self-sufficiency with clients, but also very disdainfull with employees. Safe locker was missing in my 1st room, washing clothes were missing in the 2nd room (and I didn't get one till the end of my stay even though I've asked for). Parking is chaotic, there is no space for residents. You definitively pay for the location, but not for the service provided!!!