Grand Yavuz Hotel

Very well situated. Close to everything we wanted to see. The room was clean and tidy. Breakfasts were good!

Had to leave early due to Coronavirus. Was promised a 200Euro refund (in March - my banking details were sent on the 24th). To date, no refund (3rd of May as of writing this). The Hotel Staff promised it would be done when the hotel reopened on the 30th of April. This has not been done. In any event, while the hotel may be closed, online banking isn't. I understand it's a terrible time for the tourism industry, but when a refund is promised I expect that it be upheld. If unable to pay, I expect that to be communicated, and not to be left in the dark.

The front desk staff were warm and friendly.

The breakfast was boring. The waiters do not smile or greet like the front guest staff. The walk to the Tram Station is a excruciating steep long walk. No kettle in room and no complementary water to drink.

I am so sorry to confirm that it’s probably the worst check in experience I ever had ... maintenance work was underway on fourth floor adjacent to room no 406 in which I checked in .... room was extremely small with a small window opening towards a closed compound .... bathroom didnt have any towels .... I came down and requested the gentleman at reception if he could change the room due to noisy maintenance work going adjacent to the room .... however he informed that he really cannot change the room and cannot even tell when the maintenance work would stop.... so kept sitting in the lobby till 1800 hrs before the staff was courteous enough to confirm that they are done with the maintenance work Breakfast was just ok .... nothing special about the stay rather discouraged

Definitely not 4 star. No iron in the room. No safe. Location a bit far.