Good to know
|Distance to city centre||3.2 km|
|Distance to airport||28.3 km|
|"kind staff, perfect location & beach"||(in 47 reviews)|
|"Beautiful location and friendly staff."||(in 52 reviews)|
|"Perfect location, good restaurant."||(in 23 reviews)|
|"No hot water in the shower."||(in 16 reviews)|
|"No wifi in rooms."||(in 4 reviews)|
|"Our room was a disaster!"||(in 17 reviews)|
Time of year
Show reviews that mention
|amazing room||in 67 reviews|
|beach pool||in 80 reviews|
|best location||in 68 reviews|
|bit monotonous||in 20 reviews|
|good restaurant||in 44 reviews|
|hot tub||in 9 reviews|
|hot water||in 35 reviews|
|hotel is right on the beach||in 41 reviews|
|left tip||in 3 reviews|
|maid service||in 82 reviews|
|playa norte||in 66 reviews|
|plenty of room||in 66 reviews|
|pool view||in 13 reviews|
|style of the hotel||in 39 reviews|
|tiles and mould||in 8 reviews|
|wifi in the rooms||in 19 reviews|
Beachfront is amazing, beachbeds are comfy and the view is over all spectacular. We saw the sea in our hotel room. There was also a pool with cool water and we liked it. The hotel room is spacious, but unfortunately the fan didn't work. Bathrooms are little bit old, but it didn't bother us much. Overall we enjoyed the stay a lot and stuff was very helpful.
The waiters in the beach bar are very slow but it's not a hotels fault. I have been twice in this hotel and first time was amazing experience but now the beach are are full of boats and its really hard to swim, because they are so close to the beach. Maybe hotel can do something about that. Its not the best place where boats can park.
We were 2 adults and a 15 and 11 year old. Our room were quite spacious with two queen size beds.
The pool wasn't inviting.
Beach towels and beach bed for free, good location
No Wifi, no warm welcome, could hear pur neighbors because there was just a door between the two rooms, swimming Pool was dirty and everything was full of leaves from the trees, they didnt give personal recommendations and didnt explain the hotel area, the price is definitely too high
It's a cross a street from the beach , their restaurant is pretty good, and the servers and personal from the restaurant are really attentive and helpful.
The lady at the front desk the night that we arrived was really dry ; I try to give here the benefit of the doubt thinking that maybe she was tired because it was around 9pm when we arrived (even though is inexcusable because if you work with guests you should be more nice ). The next day the personal in the morning was the same way , and at the time of checking out the lady at the front desk was the same of the night we arrived and continued to have horrible customer service. Definitely they need to improve their customer service skills if they want to continue in the hospitality business.
If you want to go glamping this is the spot for you. Wasn't our thing. Found it to be very noisy at night as the rooms had a thatched roof you could hear everything going on at the other resorts
When you stay at Na Balam Beach Hotel & Villas in Isla Mujeres, you'll be on the beach, just steps from Norte Beach and Aztlán Galería. Featured amenities include multilingual staff and a safe deposit box at the front desk. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a ferry terminal shuttle.
based on 921 reviews
Things to know
- Beach nearby
- Spacious rooms
Policies vary by room type and provider.
FAQs when booking at Na Balam Beach Hotel & Villas
Where is Na Balam Beach Hotel & Villas located?
Na Balam Beach Hotel & Villas is located at Calle Zazil Ha No 118, 3.2 km from the centre of Isla Mujeres. Dolphin Discovery is the closest landmark to Na Balam Beach Hotel & Villas.
When is check-in time and check-out time at Na Balam Beach Hotel & Villas?
Check-in time is 15:00 and check-out time is 12:00 at Na Balam Beach Hotel & Villas.
Does Na Balam Beach Hotel & Villas offer free Wi-Fi?
Yes, Na Balam Beach Hotel & Villas offers free Wi-Fi.
Does Na Balam Beach Hotel & Villas offer free parking?
Yes, Na Balam Beach Hotel & Villas offers free parking.
Does Na Balam Beach Hotel & Villas offer free airport shuttle service?
No, Na Balam Beach Hotel & Villas does not offer free airport shuttle service.
How far is Na Balam Beach Hotel & Villas from the airport?
Na Balam Beach Hotel & Villas is 28.3 km from Cancun. Na Balam Beach Hotel & Villas is 84.9 km from Cozumel.
Can you bring pets to Na Balam Beach Hotel & Villas?
No, pets are not allowed at Na Balam Beach Hotel & Villas.
Does Na Balam Beach Hotel & Villas have a pool?
Yes, Na Balam Beach Hotel & Villas has a pool on-site.
Most popular landmarks
- Dolphin Discovery 3.1 km
- Costa Occidental de Isla Mujeres National Park 3.8 km
- Tortugranja 4.8 km
- Playa del Norte Isla Mujeres 6.3 km
- Garrafon Natural Reef Park 7 km
- Punta Sur 7.7 km