Sunny Days El Palacio Resort & Spa

The only thing I liked about this resort was the staff in the restaurant they were nice, and the view from my room. Other than that I didn’t like anything else.

The reception staff were very rude, unprofessional and I almost canceled my reservation checking in. I was extremely shocked that people like that can work in hospitality. I came all the way from the United States to stay at this resort and had such a bad experience. I have family and friends who were planning to come after me and I told them not to bother. The food is very tasteless and the same thing every single day. The facility is really old and desperately needs renovation.

Location

Room wasnt clean, food in the hotel always the same, after laying two minutes on the beach people are annoying for massage , fresh juice (pay extra) , its almost impossible to relax. We book this hotel for the gym/fitness as it look very big on the picture of booking, when we arrive there they told us that gym wasnt like on the pics anymore that they close it and put it somewhere else. We went to see it , went from a huge gym on the pics to a very very small room with just few dumbbells, i was really really mad about it as we booked this hotel extra for training well and relaxing. . They need to change it Asap or delete them completely because thats not fair for customers, its a fraud to attract people and sell them a different service as it appears on pictures. The second pool as on the picture wasnt even open. We pay on arrival for the all stay, 3 days later they completely closed us out of our room and block our hotel key with a message in front of the door . As they forgot to make us pay for one night , this is the worse service , unprofessional. Not recommended !!! When we left the hotel to go to the airport that is very close to the hotel (15min by car) They asked at the hotel 20euros when if u take a taxi would be around 8euros.

People were really nice

Could be a bit more clean

Nothing

90% from the staff in not qualified and unfriendly. Delay in solve all complaints.