Terrible Customer Service
The airport shuttle was very late. Then when I tried to arrange for an early drop off at the airport, the person at the front desk said the shuttle service is only called "24 hour shuttle" and they don't operate 24 hours. I was also told on the phone when I booked that I'd my room would be upgraded for free, but when I arrived I was told it would be an extra $50 per night. HIGHLY recommend you take your business elsewhere. This place is run down and the staff was not helpful at all.
The Comfort Suites Humble Houston North hotel in Humble, TX will get you refreshed and ready to go for business or leisure. Our smoke-free, all-suites hotel is near George Bush Intercontinental Airport with easy access to Deerbrook Mall and University of Houston. Our pet-friendly hotel offers amenities that include free hot breakfast, free WiFi, free weekday newspaper, free coffee, free gym passes, an outdoor pool, picnic area, guest laundry and a business center with meeting room for 118, copy and fax. Each spacious suite features a Flat-Screen TV, coffee maker, desk, hair dryer, recharge device, iron and ironing board. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program. All Comfort Suites are smoke free. Hotel requires photo ID and a valid credit card for all guests checking in, to cover incidentals. This is a 100 percent non-smoking hotel, there is a penalty charge of 250.00 for violating this policy. Pet accommodations: 25.00/night, per pet. 20lbs. or less. Limit 2 pets per room. A shuttle for guests is available from 03.00AM through 11.59PM to HOU only
Based on 71 reviews
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