Blue Diamond Signature Hotel

The hotel is in a good location and many of the sights can be reached in a short time. The only positive thing to mention about this hotel is the concierge who did his best to balance out the impoliteness of the reception staff.

Unfortunately the staff at the hotel is not very helpful or friendly. I had requested to change the dates of my stay and receive a refund of the room charge already paid to the hotel. The request was made before the actual stay, however whenever I tried to reach out to the hotel the right person to talk to was either not available or the hotel did not respond at all. The additional room charges paid were kept by the hotel. Upon arriving at the hotel I tried to address this with the front desk staff who's only response was that they are sorry about not returning the paymen. Until now the responsible department has not made a statement and the only reaction of the hotel was a "we are sorry" from the reception staff. Apart from that the reception staff was not very helpful with other requests as well and rather impolite. Compared to other hotels we stayed in in Vietnam this was quite an exception as other hotels were very warm and welcoming. The rooms are standard and there is plenty of other hotels in the city, if I were to stay in Ho Chi Minh City again I would definitely choose another one.

Only good thing of this hotel is location.

During 1 night, I had to struggle with awful smell (smoking and rotten st..) from bathroom and air-conditional. Room space was also horrible. You will be in panic where should your luggage put down and how to walk in your room. Even double bed room, there was no window compared with similar hotel and price. Thanks to that I had to breath smoking smell until I checked out. Also room is not same as pics which they uploaded. I strongly recommend you should choose other hotel with same rate.