Anpha Boutique Hotel

Very disappointing. Dirty. Run-down. Tatty. Very rude bellhop. Lazy breakfast waitress who never cleaned the tables. Poor quality breakfast. Girls on reception and young man from housekeeping are friendly and try hard, but they're fighting a losing battle in this scruffy, mis-managed hotel.

Bathroom dirty: previous occupant's toilet paper and other trash still in the bin; bathroom mouldy; furnishings scraped and chipped; black splodges of chewing gum on stair carpet up to hotel; stair carpet not fixed to the stairs, thus slips around and very dangerous; filthy breakfast tables covered in crumbs and splashes from previous user's breakfast (desultory, gum-chewing "waitress" flicks them away with a napkin when they are pointed out to her); green slime along planters on breakfast patio; table mats and chairs on breakfast patio all fraying with loose threads coming away; very poor quality breakfast; extremely rude bellhop who greeted us by our first names each time we arrived or left. Is this gross rudeness a management idea, or did this young man come up with it himself? The doors to the balcony did not seal together, and so the very considerable noise from the street was audible at all times. The "balcony" is not designed for use as it's only about a foot deep. To crown it all, when we left, the other bellhop told the taxi driver the wrong terminal at the airport, so we ended up walking to the correct terminal in the midday heat with all of our luggage. As in all the hotels in which I stayed in Vietnam, there was a clear absence of any management steering and guiding what goes on in this place. Where is the manager who checks the breakfast patio to see the green slime along the planters, the fraying mats and chairs, the general grime clinging to everything, the crumbs and splashes on the table that are not wiped away between one guest and the next, the empty serviette holders? Where is the manager who goes through each room and sees (and rectifies) the scrapes, chips, scratches, mould and damage to fixtures and fittings? Where is the manager who trains the staff? No relation whatsoever between the hype and photos on the Web and the reality of this hotel.

Good location.

The room is too small, it is not enough space to move, and there no room for two suitcases.