Hotel Olympic

I have stayed at Olympic Hotel a number of times over the past three years. I even hosted a study abroad class at this hotel. In the past I have never had a complaint. I have always been well received. This last stay I was treated in the most unexpected manner. When I arrived to the hotel in the evening the receptionist could not find my booking, this is the first time in three years this has happened to me. I was asked to show proof of my booking by searching for it on my phone. I did, I found the booking on my app, and still it took the hotel receptionist time to find my booking in their system. The accommodation was not what I expected and worst of all, the hotel staff is aware that I travel to Crete for research purposes; I accidentally left two important texts in the room along with a set of my notes and when I called to let them know they asked me to call back after they had checked in with staff to inquire if they had been found. I called back as instructed and the reply was that the texts were not found. I was very saddened and disappointed and I cannot help but suspect foul play. I became aware in the winter when I stayed at Olympic, that one of the staff members is good friends with a woman who runs tours on Crete based on minimally similar research as my own. I cannot help feeling that my treatment this time around had something to do with the friendship between this tour guide and the female managerial staff at the hotel: from my booking not being found, to my card being charged for the room (in the past the hotel has always preferred cash to card and I have paid in cash) to the books I accidentally left behind having gone missing. I will no longer be staying at the Olympic Hotel which is unfortunate because it is a good hotel with a fine breakfast provided, but I will not stand to be treated with such coldness and disrespect when I have been a continuous client over the last three years.