Altstadt Hotel
St. Anna Gasse 9, 69117 Heidelberg, Baden-Wurttemberg, Germany
+49 6221 337 0790From
$160
Cheapest
rate per night
7.0
Good
based on 441 reviews
About Altstadt Hotel
- Hotel RoomYou’ll have a private room with all the hotel’s amenities
- Clean and TidyThis stay has listed several different cleanliness practices.
- FreebiesThis stay includes Wi-Fi for free
Situated in Heidelberg, this hotel is within 1 mi (2 km) of Bergstrasse-Odenwald Nature Park and Heidelberg Castle. Neckar Valley-Odenwald Nature Park and Heidelberg University Library are also within 15 minutes. Heidelberg Seegarten Tram Stop is 6 minutes by foot and Heidelberg-Weststadt/Südstadt Station is 16 minutes.
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Classic rooms($160 - $197)
Classic room
Double rooms($184)
Amenities at Altstadt Hotel
- Free Wi-Fi
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
- Airport shuttle
- Internet
- Parking
- Laundry facilities
- Hairdryer
Health and safety
- Contactless check-in/check-out
- Physical distancing in dining areas
- Physical distancing rules
- First-aid kit
- Property is cleaned by professional cleaning companies
- CCTV in common areas
- Hand sanitiser in guest accommodation and key areas
- Use of cleaning chemicals that are effective against coronavirus
- Guest accommodation is disinfected between stays
- All plates, cutlery, glasses and other tableware have been sanitised
- Guests can opt out of accommodation cleaning
- Staff follow all safety protocols as directed by local authorities
- Disinfection of high-touch surfaces
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Dustbins
General
- Window
- Family rooms
- Hardwood or parquet floors
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Carpeted
- City view
- Storage available
Accessibility and suitability
- Entire unit located on ground floor
- Multi-lingual staff
- Hypoallergenic
- Allergy-free room
- No smoking
- Non-feather pillow
- Upper floors accessible by stairs
Services and conveniences
- Ticket service
- Wake-up service
- Safety deposit box
- Mini-market on site
- Key access
- Express check-out
- Private check-in/check-out
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Bedroom
- Feather pillow
- Sofa bed
- Cleaning products
- Wardrobe or closet
Parking and transportation
- Parking
- Airport shuttle
Dining
- Minibar
- Packed lunches
Things to do
- Hiking
- Cycling
Laundry
- Laundry facilities
Workspace
- Desk
Family friendly
- Kid-friendly buffet
Reviews of Altstadt Hotel
7.0
Based on 441 verified guest reviews
6.9Couples
7.0Solo
6.9Families
7.3Friends
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Pros:Nothing
Cons:I checked in after being awake for 30 hours and a long trip from US. Was asked to pay for the entire stay up front before seeing the room. I asked to check out the room first, but was told to pay. It was a hot day and my room was on the top (fourth floor). I understand this is in the old town of Heidelberg (no lift/air conditioning is common), but the room was far too hot for anyone to be able to sleep in. The window opened only a crack, so there was no air flow. The blinds had been left open so the sun had heated the room the entire day. They could not provide a fan, air conditioning unit or alternative room on a lower floor. I had to work the next four days and knew that sleep in this room would not be an option. I requested to leave and have my money returned. I had not been in the room even 1 hour. The lady at the desk refused. I even offered to pay for my first night and cancel the other nights, also refused. They claimed a 10-day cancellation policy, which is excessive. I was told the manager would be in throughout the week, in the morning. All phone calls and visits I made, I was told the manager was not there. Two emails to the address they provided have not been replied to. They knew the room on the top floor would be boiling hot that day. It was a SCAM to make me pay first for my entire stay before seeing the room. To not have a fan or any other option is crazy. Their excuse of "it was a hot day" is not good enough. If they had good service, they would tell me when I got there: "hot day, room on top floor, go check it out" but they would rather take my money and deal with this later. What a rip off. Ruined the first days of my trip, had to find another hotel and keep coming back when "the manager would be in". I am pretty reasonable about hotel rooms. I don't care much about amenities and fancy items, as long as I can sleep and have a shower. The experience here was awful. A lot of lies and frustration.
Location
St. Anna Gasse 9, 69117 Heidelberg, Baden-Wurttemberg
What's nearby
- Deutsches Verpackungs Museum148 m
- Friedrichsbau332 m
- Philosophenweg0.8 km
- Agyptisches Museum Heidelberg0.8 km
- Universitätsmuseum0.9 km
- Old Quarter1.1 km
- Heiliggeistkirche1.2 km
- Rathaus1.3 km
- Old Bridge1.3 km
- Schloss Heidelberg1.5 km
- Deutsches Apotheken Museum1.6 km
- Heidelberg Thingstätte1.8 km
Policies
Check-in/Check-out | Check in anytime after 14:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Altstadt Hotel
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Value for money | 6.9 |
|---|---|
Distance to city centre | 1.6 km |
Nearest airport | Mannheim City |
Distance to airport | 14.7 km |