Hansa Jb Hotel

Customer service is friendly.

1.The sink water is leaking, no hot water from the shower in the bathroom (R612). 2. Room for 2 pax, but its only provide 1 toothbrush. 3. 1 of the towel is broken & yellowish. 4. Less choice of food in the restaurant (breakfast)

Nothing I can accept and felt cheated.

The booking.com told fully booked, when we reached the hotel, still got plenty of room. This is really a big joke. The hotel is cheating us at the early stage.

Nothing I can think of

I booked 3 units of superior rooms on different Dates. But provided all different qualities of rooms, which didn't follow the photos shown in booking.com. Really sad and felt cheated. We checked in superior twin and superior deluxe rooms with 2 persons, but only provided one set of tooth brush. The both level 2 rooms are clean and tidy, but the 5th floor they offer cheaper and I booked earlier is very bad condition with carpet. Really very very upset with their services. Finally, I used my credit card to booked, paid all before I checked in, but they still requested me to paid THB1000 for each room and i really donno why can not use my credit card to guarantee only but still have to charge me THB1000 and return back to me in 14days, don't really understood what is they management style.