Hotel de l'Opera Hanoi - MGallery

Great in all aspects - location , staff and facilities. Breakfast was 5 stars!

Nothing!

The room was spacious and luxurious. The bed was large and soft. The staff were very attentive and helpful .

Lovely hotel, clean rooms, comfy beds, great buffet breakfast.

Loved the room and the facilities. Breakfast was nice and the location the hotel is great! The room is very impressive and we loved the facilities in the room. I purchased a sim card (10GB data per day apparently, which I didn't believe) from the concierge for approx 14 EUR. The data on the card lasted my full 3 week stay in Vietnam! Thank you to the super concierge!

The bed was really soft and I developed back-ache. We asked for a late check-out, but unfortunately the hotel could not accommodate us with this even though we had booked 2 rooms. Irrespective, they made the spa facilities available to us to shower and freshen up before departure.

I thought the location was amazing !!! The look of the hotel is beautiful and the service was superb, really friendly, professional and helpful. I also met the Manager a Frenchman called Adrien when I checked in who was really helpful and polite which set the tone for a nice stay. The initial design of the decor was also very good and I liked the design of the lobby bar.

It was rather hot, there seemed to be some problem with the AC units so they were using lots of electric fans which is not what you expect from an Accor M Gallery (I am a platinum member). I also felt that the property could do with some investment in the facilities as it is looking a little tired around the edges.