Good to know
|Distance to city centre||2.1 km|
|"The room Is very clean."||(in 17 reviews)|
|"Staff were very friendly & accommodating."||(in 31 reviews)|
|"Location is good, many restaurants around"||(in 32 reviews)|
|"Beds too small and very low"||(in 10 reviews)|
|"Old tv and old bed."||(in 9 reviews)|
|"Old tv and old bed."||(in 9 reviews)|
Time of year
Show reviews that mention
|assign||in 3 reviews|
|bags and clothing||in 2 reviews|
|bed not comfy||in 22 reviews|
|canton fair||in 10 reviews|
|good and hotel||in 37 reviews|
|good value||in 12 reviews|
|little bit||in 13 reviews|
|location clean||in 48 reviews|
|location is good||in 56 reviews|
|main road||in 11 reviews|
|markets||in 6 reviews|
|ok in the breakfast||in 47 reviews|
|room was very small||in 38 reviews|
|staff was good||in 45 reviews|
|train station||in 35 reviews|
|tv and old||in 11 reviews|
|windows were block||in 3 reviews|
Location. Near to train station and metro
First room - strong smoking smell. After request change to a new room totally free of smoking smell.
The overall experience with the hotel was ok because the room was comfortable, it was really easy to get around, lots of shops nearby, easy to find food.
There were two huge minuses about this hotel. First: I ordered transfer. The hotel didn't pick us up. We waited around at the airport and tried to find the driver or call the hotel, all in vain, for an hour more. As a result, we had to pay more for the airport taxi + wasted time. We arrived at 2 a.m. Obviously, wanted to go to bed asap, that is why the transfer was so important. My transfer was confirmed by the hotel twice - a week before and a day before!!!! The receptionist had absolutely no idea about it!!!!!! She couldn't even understand what was wrong at first. Then she started showing me my FIRST e-mail to the hotel where there was still no information about the transfer (because I sent 3 more and thery were CONFIRMED). Second, she started saying (in extremely bad English) something about that "because we had to check-in the previous day now they don't have a room we had booked". Again, we arrived at 2 a.m. (reached the hotel by 4 a.m.) That's EXACTLY why I had booked a PREVIOUS night - to be able to check-in at this time and go to bed asap!!!!! I had messaged the hotel about the check-in time and they said yes. They still let us check in but the problem is that the staff had no idea, and they gave us a room where people SMOKED before. A clean room with a very comfortable bed but STINKY as hell, especially for the first night. I checked the info about the hotel and they mentioned no smoking in the rooms several times. Totally unacceptable! Spoiled our mood a lot on the first night. Overall, if you don't have this kind of problems everything was good. Also, it is very annoying that if you miss breakfast which finishes at 10 a.m. it is impossible even to get a cup of coffee from them. Like, impossible! Kitchen's closed and no chance to get or buy a coffee! It's very annoying. A cup of coffee is easy to make, especially providing that it is not the cheapest place in the city.
The front desk staff who work during the morning hours are very professional and helpful as well.
The hotel management should reconsider the breakfast menu and the behaviour of the kitchen staff. When I checked in, they didn’t even carry my bag when they had a carrier the Concierge just stood there and asked for bribe. I had to carry all my luggage to the room myself. They donot allow early check ins unless you bribe them. They donot even have a doorman to hold the entrance while a guest comes in.
The worst client service ever. Everyone was so rude. The breakfast is boring, a shame as the city offers great food. The welcome on the front door was the worst I had.
Beds are comfortable
With a stay at Hotel Elan Guangzhou in Guangzhou (Liwan), you'll be within a 5-minute drive of Museum of the Mausoleum of the Nanyue King and Guangxiao Temple. Featured amenities include a 24-hour front desk and luggage storage. Free self parking is available onsite.
based on 466 reviews
Things to know
- Friendly service
- Impressive bathroom
- Clean rooms
Policies vary by room type and provider.
FAQs when booking at Hotel Elan
Where is Hotel Elan located?
Hotel Elan is located at No. 32, Zhan Qian Heng Road, in Yuexiu, 2.1 km from the centre of Guangzhou. The Western Han Museum of the Nanyue King Mausoleum is the closest landmark to Hotel Elan.
When is check-in time and check-out time at Hotel Elan?
Check-in time is 14:00 and check-out time is 12:00 at Hotel Elan.
Does Hotel Elan offer free Wi-Fi?
Yes, Hotel Elan offers free Wi-Fi.
Does Hotel Elan offer free parking?
No, Hotel Elan does not offer free parking.
Does Hotel Elan offer free airport shuttle service?
No, Hotel Elan does not offer free airport shuttle service.
How far is Hotel Elan from the airport?
Hotel Elan is 19.8 km from Foshan Shadi. Hotel Elan is 28.3 km from Guangzhou Baiyun.
Can you bring pets to Hotel Elan?
No, pets are not allowed at Hotel Elan.
Does Hotel Elan have a pool?
No, Hotel Elan does not have a pool on-site.
Reviews about Hotel Elan
Most popular landmarks
- The Western Han Museum of the Nanyue King Mausoleum 0.4 km
- Museum of the Tomb of the King of Southern Yue in Western Han Dynasty 0.4 km
- Five Rams Statue 0.6 km
- Wuyang Sculpture 0.6 km
- Yuexiu Park 0.8 km
- Zhenhai Tower 0.9 km
|Foshan Shadi||19.8 km|
|Guangzhou Baiyun||28.3 km|
|Shenzhen East||107.4 km|