Hotel Morales Historical & Colonial Downtown Core

Location was great

Needed fluffier pillows and my safe didn’t work.

Ambiance, location and staff

Fitness room had broken equipment and they were doing construction projects at the pool area

The staff all seemed very committed to ensuring guests enjoyed their stay. The reception staff were exceptionally helpful - they spoke very good English but were also happy to engage with our very average Spanish. Restaurant and bar on site - and the coffee maker/coffee pack in the room was appreciated. Well located in the Centro area and approx. 10 minute walk to the Old Central Bus Station (for the bus to Tequila). We used the hotel’s shuttle service to get to the New Central Bus Station (for the bus to Guanajuato), which was very convenient.

Laundry service was rather pricey (I think out-sourced), although very prompt. Bathroom lighting was on the dark side of dim.

The location in Historical Downtown, walking distance to many interesting place worth visiting. We will absolutely be back, and Bar Manager Eduardo was the best with his friendly and great attitude. Always smiling and just there to make us feel welcome and at home!!!

The size of our room (309) was way smaller than the average room and the bed was definitely not a Queen size bed as we had requested, it was a Full size bed. My husband is a 6'2" tall man and poor thing his feet just hung over the end of the bed. But overall the rooms and hotel as a whole are extremely clean and picturesque.