We enjoyed our stay here very much. Short bicycle ride along river to downtown.
Shabby and disappointing
Staff very helpful
Everything under construction, lamp broken, dirt and smashed bugs on walls, navigating to room through hanging plastic, windows blocked out. The online info for the hotel indicates a luxurious property which is miles from the truth. We did complain and did receive a small discount but the experience was dismal.
Under full renovation
They staff were very apologetic and did their best to provide great service despite the fact that this hotel is a dated crumbling relic - it has been purchased by a hotel group and it will be unrecognizable - completely transformed and beautiful when it's finished.
We never would havbooked there had we known the state of the reno, we were advised there were renovations but this is far beyond what we expected. it's surprising it's open right now considering the scale of renovation. The pool and whirlpool were drained which was disappointing. But the beds and pillows were fantastic and we slept well.
Not advertised that it was under renovation. Way too expensive for the quality. Window covered by plastic due to renovations. Bedding was dirty.
Wet carpet, power kept going out, dirty bedding f
Low price, easy access to express way
Wet carpet, power kept going out, dirty bedding,
very loud on my floor...under staffed..beds were n
not much..bad location
rooms smelly..floor smelly..understaffed..bad location..no directions for sleep number bed
Lovely views by the river
Very clean rooms - great pool
Housekeeping was amazing, very clean rooms and pleasant staff
Television channels were limited Sleep number bed remotes didn't work in room 601 Microwave plate should be adjusted in room 601
The hotel is super close to downtown and has a free shuttle service that you can reserve up to a half hour in advance. Our bed was comfy too. Checking in and out was easy. Right next to the expressway.
Our room didn't have a phone, which was weird, and one of the lightbulbs in the bathroom was burned out.
I liked being close to the river and downtown.
I plopped down on the bed when I got in the room and found 4 hairs. . . not my own. One was a pubic hair! They sent a maintenance guy to change the sheets and we helped him change them. The pillows were the worst pillows I have ever seen. Totally lumpy foam.
Girls Night Out - Getaway
Very inexpensive and close to downtown. Excellent customer service from staff. Suitable for a girls night out!
Elevator was extremely slow; coffee was very weak.
Worst hotel experience... EVER
We exit the elevator after 13 hours of driving, with out two children (5 & 9), to razor blades, trash, construction debris, just a flat out disaster shoots down the entire hallway. A man says we shouldn't be here. I said ok, and headed back to the front. The Dest person says, it's ok, thanks for your patience!?!? W.T.F. !?!?!
Focus on the destination in a whole new way at the Grand River Hotel, an Ascend Hotel Collection Member in Grand Rapids. We are located less than two miles from the heart of downtown near U.S. Route 131, making it easy to find the true local flavor you crave at Van Andel Arena, DeltaPlex, Fifth Third Ballpark, Art Van Sports Complex, Frederik Meijer Gardens and Sculpture Park and the Gerald R. Ford Museum. The Gerald R. Ford International Airport is about 20 minutes away. We offer complimentary shuttle service to the downtown Grand Rapids area. Grab a meal at our River Rock on the Grand restaurant and enjoy amenities like free WiFi, an exercise room, business center and indoor heated pool. Earn rewards with every stay with our Choice Privileges Rewards program.
Based on 2,169 reviews
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