Smartline Arena Mar Hotel And Spa

It's more focused on quantity rather than quality. It was loud and crowded. The staff was overwhelmed.

The food was very good, almost every day a new kind of food. Free fitness Inside pool (although the water was very cold) Spa services (too expensive)

From the start I got 2 separate rooms at different floors even if I reserved them together. The room where I stayed with the baby and for which I required double bed, had twin bed and it was uncomfortable to sleep with the baby. The reception personnel not trained to satisfy customers. No one knew exactly where is the fitness room or inside pool. They didn’t talk English very well. The hotel it’s not suitable for families with children and I will explain why: 1. The noise: the hotel location is near the clubs and the hotel is full of teenagers (Germans mostly). 2. The food: there is no food bar for children 3. Activities: the hotel description has included activities for kids, but unfortunately the animation team is useless. Some days there is no animation. The playground has only 3 swingers. Then another thing I didn’t like is the parking and wireless facilities that you have to pay: parking 10 BGN per day and wireless 25 BGN per week Never come back here