A/C Didn't work properly and was not fixed No shampoo or conditioner in shower dispenser. No accessible plug for computer at work "desk" and I had to use the stand between the beds. EXTREMELY cramped and difficult to maneuver wheelchair.
2 stars
Best Western Franklin Inn
1308 Murfreesboro Road, Franklin, TN 37064-3041, United States
Franklin, TN
See location+1 615 790 0570Photos of Best Western Franklin Inn
Overview
Welcome to the Best Western Franklin Inn! Our proximity to Natchez Trace is just one of the many reasons guests choose to stay at our Franklin hotel. We’re located two miles from historic downtown Franklin, Tennessee, so many shops, restaurants, and attractions are within walking distance. The Tennessee Civil War attractions, such as the Franklin Battlefield, Carter House, Carnton Plantation, and Lotz House bring history buffs to the area from around the country. The convenient location, excellent value, great amenities, and genuine southern hospitality are what really make us stand out. You’ll feel like family the moment you walk in the door. Speaking of family, did you bring the kids? They’re going to love our on-site playground! Franklin, Tennessee is known for great service, but we go the extra mile here. Brand recognition guarantees that you’ll have a great experience when you stay at our Franklin hotel. Close to the A-Game Sports Complex, FirstBank Amphitheater, or Franklin Factory, there’s truly something for everyone nearby. Need recommendations on fine dining or shopping? Just ask one of our friendly staff members. The Williamson County Agricultural Center is also a top destination for some of our Franklin hotel guests. Whether you’re here for a tradeshow, family reunion or to visit one of the many historical sites, an unbeatable location gets your trip started right. Recently renovated in 2022, our hotel is centrally located in historic downtown, and our Harley-friendly property welcomes riders year-round. If you prefer a more relaxing getaway, the Arrington Vineyards are a must where vino lovers can relax and unwind. Even if you’re here for business, it’s simple to squeeze in some relaxation time. Employees of Healthways HCA, Verizon, Nissan Corporate Head, and the local tractor supply company regularly stay at our Franklin hotel. Guests here for weddings, meetings, and events especially enjoy the convenience of our meeting space. Can we do anything more to make your stay even better? Just ask and we’ll do everything possible to oblige. Enjoy your stay! We require cash paying guests to pay a refundable $200 damage deposit
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Amenities at Best Western Franklin Inn
- Outdoor pool
- Fitness centre
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Conditioner
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24-hour front desk
Dining
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Accessibility and suitability
- Non-smoking rooms available
- Disabled access
- Toilet with grab rails
- Upper floors accessible by stairs
- Designated smoking area
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
General
- Family rooms
- Soundproof rooms
- Telephone
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Free parking
Bedroom
- Alarm clock
Things to do
- Golf
Family friendly
- Playground
Fitness
- Fitness centre
Pool
- Outdoor pool
Reviews of Best Western Franklin Inn
8.1
Very good
2126 verified ratings
Wonderful
972
Very good
442
Good
278
Okay
110
Fair
132
Mediocre
61
Poor
131
Summary of reviews
Guests say
Guests appreciated the hotel's location, noting its convenience to shopping and restaurants. However, cleanliness emerged as a significant issue, with multiple mentions of bug bites, cockroaches, and dated facilities. While some found value in the price, others felt the hotel was just average and outdated.AI-generated from customer reviews
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8.2 out of 10
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9 reviews
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I should have not booked through kayak or expedia (both third party links), I had no recourse but to take the losses - no refunds. They book you and you can kiss the whole amount gone! My husband got sick, due to the poor conditions, and when we told them we were going to fly home early, they said "so sorry". That and the $500 they kept would have helped. As it is, I will never book with a third p...
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Pros (+) Rooms were clean and staff was very pleasant.
Cons (-) Phone chargers, etc. often did not make a good connection in the electrical outlets. Many electrical outlets need to be replaced. Adequate selection for breakfast food and drink, but some items were bland.
Pros (+) bed were amazing breakfast could be improved but worked. staff very helpful
Cons (-) Breakfast was ok we were spoiled by the comfort inn in Clarksville huge buffet.
Pros (+) Clean room, and bathroom. Easy check in
Pros (+) One of the cheapest hotels in the area that is not a dump.
Cons (-) Bathroom needs an update and commode took a long time to refill bowl with water.
Pros (+) The breakfast was very good, with a nice selection.
Cons (-) There was no place to park! People were parking where ever they could along the hotel. Older hotel, which is ok, but I felt like the beds sheets were not changed before us. I did check for bed bugs and found no evidence of them.
Pros (+) Convenient location to several reataurants, and shopping. Friendly employees, and clean. I will stay again.
Cons (-) Noisy guests
Pros (+) Good value lodgings. Appropriate for my needs
Location
1308 Murfreesboro Road, Franklin, TN 37064-3041
What's nearby
- John Henry Carothers House1.7 km
- Fort Granger Park3.1 km
- McGavock Confederate Cemetery3.2 km
- Franklin Antique Mall3.5 km
- Alpheus Truett House3.7 km
- Maney-Sidway House4 km
- Lotz House Museum4.1 km
- Carter House4.1 km
- Mordecai Puryear House4.8 km
- Thomas Shute House4.8 km
- CoolSprings Galleria4.9 km
- Douglass-Reams House4.9 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Best Western Franklin Inn
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See most recommended stays in FranklinGood to know
Value for money | Distance to city centre | Nearest airport | Distance to airport |
|---|---|---|---|
8.7 | 3.9 km | Nashville Intl | 26.1 km |
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