Five Elements Hostel

I visited during an expensive week in Frankfurt, so price was ok and I liked the chilly atmosphere inside. The room was nice and clean and I liked the “industrial” design of it, other than the one staff member, the rest were nice and helpful.

One staff member, the guy with the long hair, who handed me my room key was especially rude and terrible. He was already being rude, rolling his eyes, and had a tone with the people in front of me on the line. I booked a private double room since I wanted the privacy and I was having a friend coming over to visit at my room, and I simply asked him if he can let my friend come up directly or if I would have to come pick him up from reception, and he directly said that it would not be possible, visitors are not allowed and I should not invite anyone. I insisted, pointing out that my room has the same price whether I’m alone inside or with another person, but he rudely insisted and repeated himself that this was not possible, I insisted back and then he said he can “make me an exception”, which’s still rude since it should not be an exception if I am paying for this anyways. When my friend arrived, he was as rude to him and asked him for his ID, then told him he will be keeping his ID with him and he must pick it up when he leaves again. Terrible staff member and so unfortunate given the place itself was nice and chill.

Staff was nice..!!

The neighborhood seemed seriously dangerous, even in daylight. Was scared to go out. I also found a bedbug in the room, but I guess this is common in hostels in Frankfurt.