Hotel Viscardo

The location was good. The cleaning staff was flexible and turndown service was good. It was easy to find free parking outside the hotel.

Unfortunately the hotel did not match the expectations. It was supposedly a 4 star hotel, but all four of us could not understand how that could be. The wifi did not work in the room. The staff was very unhelpful when asking for services or advice (either the service asked was not provided or no recommendations in the area were given when asked), and on the last day even repeatedly scolded us for a misunderstanding (regarding the hour of late-checkout) which we had apologised for. It was incredibly rude. The breakfast was definitely under the average, with the buffet only having the basics. For example when we asked for poached eggs with bacon (two portions - one per person), what was served was firstly not poached eggs (possibly a failed attempt at it), they were overcooked too, and it was all dumped on one plate with the bacon dumped on top of it. We had to pay extra for any cooked breakfast, which of course would have been fine if the eggs had been what we had ordred. We had a "comfort room" which was tiny, very very cold. The bathroom was also very small, and very old. One could also easily hear what was going on in the surrounding rooms.