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The staff were excellent, they really worked so hard to make our holiday great. Staff were helpful, answered questions at reception, booked taxis for us, waitresses in the restaurant worked so hard. Spa /pool staff really friendly and helpful. The location of the hotel is brilliant, right across the road from the chairlift so in the morning no hassle getting there. We had children so that made it easy. Wooden huts were straight across the road to buy lift passes and ski school. We felt safe in this hotel with our children which is a massive factor when going away with young children. At night there was a mini disco and hey have children’s club with staff and film on before dinner. There’s a great little ski train that runs on the road that stops outside the front door and runs into the village of Folgaria. Folgaria is a delightful little Italian village with cafes, great ice cream shop, some clothing shops and hotels.
It’s getting dated, decor could be updated, things renewed. The ski storage room could definitely be redone and improved. Lockers were old and it wasn’t heated enough. The floor was wet and slippy. Access to ski store was from outside so that was really handy and satisfactory. There was a small area in the foyer to sit in comfy chairs but not large and the hotel would benefit from a larger area for this - although I don’t know where they would extend this to. We enjoyed the food but some of it was too fancy for our children, they would really have Appreciated more simple things like pizza, although in saying that there was always a plain pasta dish on every night as an easy alternative.
Location was good, approx. 100 meters from ski lifts. Bar staff (especially Elizabeta) and administration/information staff, were very friendly and helpful.
Dinning room staff was very rude (especially Alessandro). Once asked about food and wine he answered in perfect English and after a while (when we asked why there were only three possible wine choices when menu said approx. 10) started to speak only in Italian and carried on speaking in Italian the whole week. Also, an observation: all foreign people (Czechs, Poles, Lithuanians, Russians, Germans etc.) were seated in one dining room and locals in the other. For me this seemed strange. In addition, what regards to food served, most of the main courses were bland and not up to par of a 4 star hotel. Ski room facilities were bad (ski boots never got dry, because all the drying devices were not working in the lockers the whole week), and you had to pay deposit for a locker key, as if it was something valuable. Radiators did not work in the rooms, so all the skiing equipment (jackets, pants, etc.) were wet during all week. My room was small, bathroom facilities need refurbishing and the carpet in the corridors looked dreadful. Note that you have to buy a robe for 5 EUR and pay for pool cap 2 EUR. This being a 4 star hotel is not acceptable. Also, we were all charged for our caps twice (we paid in cash by the pool, got the receipt and had to pay at the check out as well). The staff by the pool and in the saunas were rude as well, when Italian kids were jumping in the pool they did not react, once all the foreigners did it, they started to shout and asked to stop doing it. Similar situation was in the sauna area, few locals were chatting lively and all was OK, but once we started to do it, we were told to keep calm.
With a stay at Golf Hotel in Folgaria, you'll be next to a golf course, just a 1-minute walk from Folgaria Ski Area and 8 minutes by foot from Golf Club Folgaria. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
based on 390 reviews
Things to know
- Professional service
- Winter sports facilities are close
- Good restaurant service
Policies vary by room type and provider.
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Most popular landmarks
- Sommo Alto Chair Lift 1.5 km
- Ice Rink Folgaria 1.7 km
|Venice Treviso A. Canova||83.7 km|
|Calceranica al Lago||10.5 km|