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|"Great location very friendly staff."||(in 83 reviews)|
|"All staff were friendly and helpfull."||(in 38 reviews)|
|"Great location, friendly staff, good breakfast"||(in 42 reviews)|
|"Very old room and bathroom."||(in 27 reviews)|
|"Very bad WiFi connection"||(in 20 reviews)|
|"The bathroom was very small, shower curtain not clean."||(in 12 reviews)|
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There was a construction of the city sidewalks in front of the building. Most. E done by now!!!
location was good. breakfast normal.
The breakfast was great and the lady was very kind. The hotel was in the perfect location - close to the station and close to tourist attractions!
The wifi was very bad
Would like to first start with the positives to give them some credits ; the location is beyond perfect a 5 mins walk from SMN or Duomo and few steps more to main attractions in Florence. The team ( all receptionists & the breakfast Lady )are super friendly and helpful with tips , this was the only positive that make me tolerate that stay.
on the check in ; we had some issues with the lamps & sockets but we managed to get them fixed . Our problems started when we had our first breakfast and that was pretty disappointing, not even up to a 3 stars hotel standards. No fresh salads , basic selection of cheese ,no fresh fruits (only 5 apples ) , no skimmed milk , only salt no pepper , pre-boiled eggs that are super cold & tasted like plastic and when I asked the lady if we can have them warmed she said we don't have something to heat them up, a terrible coffee , no fresh juices....the list is long .When we complained to the receptionist she asked us to send an email to their management to complain and here was my biggest shock, the owner of the hotel responded with a super arrogant tone telling me she is surprised with my tone and she doesn't agree to my comments!! Those people has to be taught basic customer service & management , If the owner sees that her breakfast is the best thing while I see other people here complaining then she is in denial for sure and whats ironic that that they are responding with you help us to improve with your feedback. BTW I'm a frequent traveler and I've been to many 3 stars hotel and I can assure you that the breakfast is poor. We also had plumping & water leakage issues in the room and the housekeeping cleaning is also poor but frankly I didn't bother wasting my time complaining knowing the responses of the owner. our friends in the other room had to change their room because the heater wasn't working and they were freezing at night . In a nutshell, If you get to choose that hotel for the location & value set your expectations to the minimum and definitely don't choose the breakfast option.
I like the room has a complete facility (e.g bathroom utensils, small fridge). The best thing is breakfast is always included.
The blanket was not thick enough and the heater was somehow not functioned enough. So it was a bit too cold during the night.
With a stay at Hotel Martelli, you'll be centrally located in Florence, just a 3-minute walk from Basilica of Santa Maria Novella and 5 minutes by foot from Cattedrale di Santa Maria del Fiore. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite.
based on 1,049 reviews
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Most popular landmarks
- Piazza Santa Maria Novella 145 m
- Basilica di San Lorenzo 229 m
- Battistero di San Giovanni 299 m
- Mercato Centrale 337 m
- Campanile di Giotto 361 m
- Cattedrale di Santa Maria del Fiore 370 m