Good staff on site. Manager did her best to be helpful.
Checked into a room with a maintenance issue that front desk was unaware of. However, it could not be fixed during my stay as NO maintenance staff is available on the weekends. Not a 2 1/2 star experience.
The hotel staff was very friendly and helpful.
Beds were hard and uncomfortable
It smelled moldy!!
It met our basic needs.
I would not characterize what we got for "breakfast" as a breakfast. Not even a continental breakfast.
The bathroom was visibly dirty upon check-in. I would have asked for a new room if I wasn't absolutely exhausted. Breakfast was only a granola bar
The price & cleanl .
Two of the three staff I met were genuine and friendly and helpful and went way farther than was absolutely necessary. Their brand of customer service is exemplary. The third person was a let down.
The bed was hard and uncomfortable. There's no coffee maker in the room (you have to ask for one... do they have enough?). There's a kitchen in every room but there's nothing in the kitchen. You have to ask for everything. It seemed like big hassle.
That the staff was very nice an our room was clean an roomy.
Only thing that was wrong it did not have an ice machine
No ice machine.
No chance that this should have been considered a 2 1/2 star hotel as it was old and the breakfast was a granola bar and how could this possibly be in same class as Hampton inn or holiday inn express so hate it that I let you choose the hotel for me!
With a stay at Extended Stay America - Cincinnati - Florence - Turfway Rd. in Florence, you'll be within a 10-minute drive of Thomas More College and Crestview Hills Mall Shopping Center. Featured amenities include laundry facilities, a safe deposit box at the front desk, and an elevator (lift). Free self parking is available onsite.
Based on 590 reviews
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