Cons (-) absolutely awful and rude front desk service. the coldest people i encountered the entire trip and overall for a long long time.
5 stars
Xelena Hotel & Suites
René Favaloro, 3500 El Calafate, Santa Cruz, Argentina
El Calafate, Argentina
See location+54 114 328 1340Official websitePhotos of Xelena Hotel & Suites
Overview
Luxury El Calafate hotel in Macrozona Bahía Redonda y Primeros Faldeos with a full-service spa This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas is provided, as well as free self parking, a free shopping center shuttle, and a free manager's reception. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Xelena Hotel & Suites offers 100 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. LED televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and bidets. This El Calafate hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is provided daily. Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center. Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.
Latest deals for Xelena Hotel & Suites
Double room
Standard Room
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Xelena Hotel & Suites
- Indoor pool
- Spa and wellness centre
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
Bathroom
- Hairdryer
- Public bath
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Additional bathroom
- Additional toilet
- Bidet
- Spa bath
- Toilet
- Toilet paper
- Toothbrush
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Towels
- Shampoo
- Adapter
- Body soap
- Conditioner
Dining
- Packed lunches
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Coffee machine
- Dining area
- Dining table
General
- Family rooms
- Hardwood or parquet floors
- Interconnected room(s) available
- Lake view
- Lockers
- Storage available
- Seating area
- Sofa
- Soundproof rooms
- Telephone
- City view
Services and conveniences
- Business centre
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- 24-hour front desk
- Safety deposit box
Accessibility and suitability
- Entire unit located on ground floor
- Hypoallergenic pillow
- No smoking
- Non-feather pillow
- Private entrance
- Disabled access
- Lift
- Accessible by lift
- Allergy-free room
- Upper floors accessible by lift
Pool and spa
- Heated pool
- Spa
- Hot tub
- Indoor pool
- Pool with a view
- Spa and wellness centre
- Massage
- Sauna
Things to do
- Gift shop
- Casino
- Board games/puzzles
- Game room
- Golf
- Pool table
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Shared lounge/TV area
- TV
Outdoor
- Garden
- Terrace/Patio
- Grill
- Balcony
Parking and transportation
- Free parking
- Private parking
- Shuttle service (free)
Laundry
- Laundry facilities
- Ironing service
- Laundry service
Bedroom
- Extra-long beds (> 2 metres)
- Socket near the bed
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
Fitness
- Fitness centre
Reviews of Xelena Hotel & Suites
8.4
Very good
983 verified ratings
Wonderful
595
Very good
169
Good
91
Okay
35
Fair
31
Mediocre
17
Poor
45
Summary of reviews
Guests say
Guests generally appreciated the cleanliness of the hotel, the spacious rooms, and the beautiful lake views. However, there were significant complaints about the front desk service being rude, and the poor value for money compared to other accommodations. Many reviews mentioned issues with the breakfast variety not meeting expectations and some rooms being noisy, particularly those above the reception. While the amenities such as the pool and gym were enjoyed, limited availability at times was noted, which affected the overall experience.AI-generated from customer reviews
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Score by provider
8.4 out of 10
152 reviews
9.5 out of 10
3 reviews
6.6 out of 10
2 reviews
All reviews
Pros (+) The indoor-outdoor pool is very cool. The breakfast is pretty good, and you can even order a lunch to go (have to do it the night before) if you're taking a trip that day, which is a very nice feature...
Cons (-) For a "deluxe suite" the rooms are average. The location isn't great, but the hotel shuttle is very dependable. If you take the bus from the airport, you'll be one of the last dropped off (and one of ...
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Location
René Favaloro, 3500 El Calafate, Santa Cruz
What's nearby
- Laguna Nimez2.6 km
- El Calafate Regional Museum2.8 km
- Calafate Mountain Park2.8 km
- Nimez Lagoon2.9 km
- Glaciarium3 km
- Isla Solitaria3.8 km
- Estancia 25 de Mayo3.9 km
- Walichu Caves8.5 km
- Los Glaciares National Park65.8 km
- Estancia Cristina72 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Xelena Hotel & Suites
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
FAQs when booking at Xelena Hotel & Suites
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in El CalafateGood to know
Value for money | 7.6 |
|---|---|
Distance to city centre | 2.0 km |
Nearest airport | El Calafate |
Distance to airport | 18.5 km |