Isrotel Royal Garden All-Suites Hotel

The gardens and pools were beautiful. The weather was too cold to use the pool.

The stuff. They wouldn't let my roommate check in because I was not there at the same time (I came a little later). She got into the room after many many hours after her flight and a sleepless night. So she was tired and moody and it destroyed our vacation and wasted our time as we didn't get to go out that night since she was angry and tired. They didn't try to compensate for it (sorry coffee and cake is not enough. Treating us to breakfast would have make us satisfied but they were too stingy. They did give us a discount of about a $1.5 for each to enter the restaurant for breakfast so we only paid $20 for breakfast per person. Not a great compensation.) Honestly, I don't know what their customers service is actually doing since they just argued with me over the phone that they were right and didn't try to get out of their way to make us feel satisfied. Overall feeling was that the stuff was unfriendly unlike most places I stayed at in Israel and overseas. Too bad. I would not like to return.