Isrotel Royal Garden All-Suites Hotel

The location is good

Tried to call several times and put on hold forever. Could not get through to change my reservations dates. Manager (itzhak) at breakfast buffet did not consider letting us in even though we were admittedly less than 5 minutes late and the dining area was full and full food service was still there. Many people were eating and the kids were hungry but they didnt seem to care. We then ate in the boulevard cafe and waited 45 min for part of food that never arrived. Other people who arrived later got served and then 45 min later we get told iced coffee machine is broken. Overall, the staff need alot of customer service training and this hotel has a long way to go to catch up in service that is poor.

Nothing.

Worst stay in hotel of such level ever.would never suggest. Politness of concierge at reception zero. Willing to help zero. Paid 400 euro for one night for 4 person room. And than no possibility to have internal seating at breakfast room because paying at entrance of breakfast room as suggested by concierge at check in the day before. Booking does not offer breakfast option for this hotel. Totally disgusted of this hote. Room is cold, could not heat. Quality very poor. Disgusting!!!