Lumley Castle Hotel

I loved the way it was presented

Some customers

Excellent breakfast with plenty of choice, and importantly, all cooked items were cooked to order. The welcome we received at Reception was very friendly yet retained an air of professionalism. The staff we came into contact during our stay were very pleasant, courteous and friendly. In the main, they couldn't be more helpful. The grounds were a joy to walk round, though we didn't do too much of that because of the weather - after effects of "Storm Dennis"!

There were occasions when the meal service was somewhat disorganised, especially our second evening dinner. There were times when we seemed to have been forgotten, in particular after we received our menus. There was a long delay before we were approached for our selections. After ordering, there was a long wait for service, and when my dessert arrived, it was not what I ordered, so the waitress took away both my incorrect dessert and my wife's correct order, (which I felt was the correct procedure). Eventually, the two correct desserts arrived. Unfortunately, my cheese soufle was cold under the hot crust, as though the top had been torched to give it some colour. I did in fact eat it, and when mentioned to the waitress, she returned with the information that I would not be charged for the soufle.