Scenic Hotel Southern Cross

The hotel is in a great location, close in proximity to the Octagon, Chinese Gardens, Restaurants and Railway Station. It had some good restaurants attached, where the food and service were good. Sadly that is where the positives ended.

This hotel is tired and needs some work. The bathrooms are old and the baths were cracked. There is no air conditioning at this hotel and it got warm at night. For the price we paid this was not value for money. The staff on the desk could only carry out specific jobs, so we had to wait for the supervisor - three visits to the reception to get a matter resolved by the supervisor as they were not available, or too busy to respond to our request was not acceptable. Train your staff to cover all aspects of being on reception, including the selling of items available. If you don't trust them to do this you shouldn't employ them. House keeping on our three rooms was forgotten on one of the days so we had to ask for our rooms to be cleaned. It appeared to me that they were under staffed.