Mercure Hotel Duisburg City

The location of the hotel itself is perfect, facilities in the hotel are great, the stay in the restaurants and hotelbar are great. Rooms are clean

The staf at the hotel check in was the worst I ever experienced. We travelled with a large group ( 40 people) with kids between 7 and 9. When we arrived it was one big chaos at the reception. We put the kids in bed early so the parents could eat quickly in the hotel restaurant. Suddenly kids start calling their parents and coming down from the rooms crying that hotel staff entered the rooms (while they where sleeping) opening the curtains and shouting at them to leave the room. ( the staff overbooked the hotel I think) This is not done! It's a big mistake from the hotel, the Mercure Hotel group and the manager who should have trained their staff better. A simple excuse would have been enough afterwards but again there was no empathy for the guests. All personal in the hotel were great but the people at the reception damaged our experience. I'll never book at this hotel again.

Breakfast was very good, delicious, everything fresh made and lots of choice

Staff is not polite, if you need bathrobe or towel, you will wait for ages for them to get it for you, there was no bathrobes available at all. Sauna and swimming are downstairs, to use sauna you have to ask half an hour before it. Staff at breakfast is not to willing to help at any occasion, rude and useless.