Hotel Senator

The breakfast was good and you could even walk to Christmas market in 30 minutes, if you wanted

The bathroom and shower was tiny. The mattresses soft and sliding. The elevator could only take 1 person with1 suitcase. You pay at check in and not check out as usual. Perhaps a method. The worst thing was that during our 3 night stay we never got fresh towels or the room cleaned. Not once! I complained at the 2nd morning after nothing was made during the day before. Receptionist was not very helpful. "I am sorry and will pass that on" was the only reaction. Fair enough but the next day it was the same. Towels wet on the floor, beds and room not made. Of course I was not at all happy with the experience and did tell the receptionist. I got another "sorry" and told her that is not good enough. I pay for that kind of service. She even tried to get out of it with an obvious lie. Overall it was a very bad experience, part refund was declined and we will never go back. Worst hotel in Germany so far