Roberts Riverwalk Urban Resort Hotel

Poor customer service. Did not provide the service we requested and paid for. We paid for a roll away bed and they did not have one at first, but then said they did but it took over an hour late at night to get it. Very disappointing.

The views and proximity to the water

Restaurant was closed for the entire stay, room was not ready at time stated, and cable channels were fuzzy. My stay was ok other than these things.

No waterfront room

Room was clean

I reserved a riverfront room and I received a room on the parking lot. Service at desk was painfully slow to check in.

really

clean room and nice view

took 2 hours to ck in !! cant get must worse then that!!

Poor customer service and no attempt at service re

I stayed here for my honeymoon. I asked for room to be clean and sheets changed the 2nd day. 3 hours later when I came back it had not been cleaned. spoke with various front desk staff and they were not friendly at all. Eventually it was cleaned after going back and forth with the staff.

The hotel was falling apart. In my room alone, there was wallpaper falling off of the walls, unfinished trim, damage to the walls, electrical sockets that were loose in the walls, all of the buttons were missing from the phone, and the quality of the picture on the television was terrible. I have no plans to stay here again, regardless of its value or its proximity to downtown Detroit.