Poor customer service. Did not provide the service we requested and paid for. We paid for a roll away bed and they did not have one at first, but then said they did but it took over an hour late at night to get it. Very disappointing.
Good value - but fix hot water!
I liked the location (river front). Staff very friendly.
I did not like the fact that shower water temp was warm (at best). I had to wait for it to get to a temp that I could basically spray myself off. I am not sure what it would take to fix, but if it wasn’t for that, I would have given a much better review. I will not be staying here again just for that reason alone.
The views and proximity to the water
Restaurant was closed for the entire stay, room was not ready at time stated, and cable channels were fuzzy. My stay was ok other than these things.
No waterfront room
Room was clean
I reserved a riverfront room and I received a room on the parking lot. Service at desk was painfully slow to check in.
Neat historical building, nice view and location on the riverwalk.
Staff was a little quiet, tried answering when asked but almost had to draw things out of them. Felt like I was imposing a little bit.
clean room and nice view
took 2 hours to ck in !! cant get must worse then that!!
Poor customer service and no attempt at service re
I stayed here for my honeymoon. I asked for room to be clean and sheets changed the 2nd day. 3 hours later when I came back it had not been cleaned. spoke with various front desk staff and they were not friendly at all. Eventually it was cleaned after going back and forth with the staff.
The receptionist was very accommodating regarding mistakes that I had made in the online booking and took care of me and my five year old son promptly.
i would have liked a heavier blanket and the pillows were very big and puffy for my neck.
The hotel was falling apart. In my room alone, there was wallpaper falling off of the walls, unfinished trim, damage to the walls, electrical sockets that were loose in the walls, all of the buttons were missing from the phone, and the quality of the picture on the television was terrible. I have no plans to stay here again, regardless of its value or its proximity to downtown Detroit.
Location and room size
A couple of electrical things in the room didn't work - for example, the socket by the desk was not working.
Staffs were really friendly.
Bed was very dirty/they did not wash the sheet/they also did not clean carpet. room was very very dirty ever i had seen.
Excellent location on River Walk; still some rough patches in the neighborhood, but very promising locale. Older brick building has character, high ceilings, deep window sills. Staff I interacted with was friendly and accommodating and did their best to guide guests through the travails of sub-par facility
Problems with the older building have not been corrected in the remodel. Water and heating/cooling system are poor. Maintenance of facility is sub-standard (faucets were loose and dripping, for example). Cleanliness could be improved - baseboards were dusty/dirty, bedding was stained, sticky surface on table, etc. Given its location and possibilities to be a much higher-end boutique hotel, remodel should have been of higher quality, from systems upgrades to carpeting, furnishings, amenities, etc.
With a stay at Roberts Riverwalk Urban Resort Hotel, you'll be centrally located in Detroit, within a 10-minute drive of Belle Isle and GM Renaissance Center. Featured amenities include a 24-hour business center, limo/town car service, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Based on 3,120 reviews
Value for money
Policies vary by room type and provider.
Enter the email associated with your account in the field below and we'll email you a link to reset your password.
Please check your email for a link to reset your password.