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Roberts Riverwalk Urban Resort Hotel

Roberts Riverwalk Urban Resort Hotel

5.8
OK

Based on 3,120 reviews
 
1000 River Place, Detroit, MI 48207, United States
  +1 313 259 9500
Roberts Riverwalk Urban Resort Hotel - Detroit, MI, United States
Sun 19/8
Mon 20/8
Compare vs KAYAK |
Agoda.com $105
TripAdvisor $142
Booking.com $152
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per night
TripAdvisor
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Booking.com
per night

Rooms

Sun 19/8
Mon 20/8

Deluxe rooms

$140+

Photo
Bed type
Provider
Nightly base price
IMAGE
Sofa bed
$140 per night
IMAGE
Sofa bed
$183 per night
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King bed
$209 per night

Queen rooms

$105+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
$105 per night
IMAGE
Queen bed
$114 per night
IMAGE
Unknown
$152 per night
IMAGE
Unknown
$152 per night
IMAGE
Unknown
$152 per night
IMAGE
Queen bed
$256 per night
IMAGE
Queen bed
$256 per night

King rooms

$114+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
$114 per night
IMAGE
Unknown
$155 per night
IMAGE
Unknown
$155 per night
IMAGE
Unknown
$172 per night
IMAGE
King bed
$213 per night
IMAGE
King bed
$263 per night
IMAGE
King bed
$263 per night

Standard rooms

$153+

Photo
Bed type
Provider
Nightly base price
IMAGE
Queen bed
$153 per night
IMAGE
King bed
$161 per night
IMAGE
Queen bed
$161 per night
IMAGE
Queen bed
$162 per night
IMAGE
Queen bed
$163 per night
IMAGE
King bed
$165 per night
IMAGE
Queen bed
$167 per night
IMAGE
King bed
$174 per night
IMAGE
Queen bed
$174 per night
IMAGE
King bed
$179 per night
IMAGE
Queen bed
$179 per night
IMAGE
Queen bed
$179 per night
IMAGE
Queen bed
$179 per night
IMAGE
Queen bed
$204 per night
IMAGE
King bed
$209 per night
IMAGE
Queen bed
$223 per night
IMAGE
Queen bed
$224 per night
IMAGE
Queen bed
$243 per night
IMAGE
Queen bed
$245 per night
IMAGE
King bed
$265 per night

Reviews

Traveller rating

149
171
179
141
47

Time of year

Traveller type

Show reviews that mention

+
river walk
space heater
downtown detroit
river view
coffee pot
location was beautiful
staff was friendly
room with a river
refrigerator in the room
needs to be updated
new room
room view of the river
old building
dirty windows
penthouse suite
nice hotel
  • Mediocre
    Apr 2018
    4.0

    Poor customer service. Did not provide the service we requested and paid for. We paid for a roll away bed and they did not have one at first, but then said they did but it took over an hour late at night to get it. Very disappointing.

  • Good
    Mar 2018
    6.8

    Good value - but fix hot water!

    I liked the location (river front). Staff very friendly.

    I did not like the fact that shower water temp was warm (at best). I had to wait for it to get to a temp that I could basically spray myself off. I am not sure what it would take to fix, but if it wasn’t for that, I would have given a much better review. I will not be staying here again just for that reason alone.

  • Good
    Oct 2017
    6.5

    The views and proximity to the water

    Restaurant was closed for the entire stay, room was not ready at time stated, and cable channels were fuzzy. My stay was ok other than these things.

  • Poor
    Feb 2017
    2.0

    No waterfront room

    Room was clean

    I reserved a riverfront room and I received a room on the parking lot. Service at desk was painfully slow to check in.

  • Good
    Jan 2017
    7.4

    Neat historical building, nice view and location on the riverwalk.

    Staff was a little quiet, tried answering when asked but almost had to draw things out of them. Felt like I was imposing a little bit.

  • Mediocre
    Aug 2016
    4.0

    really

    clean room and nice view

    took 2 hours to ck in !! cant get must worse then that!!

  • Good
    Jul 2016
    6.2

    Poor customer service and no attempt at service re

    I stayed here for my honeymoon. I asked for room to be clean and sheets changed the 2nd day. 3 hours later when I came back it had not been cleaned. spoke with various front desk staff and they were not friendly at all. Eventually it was cleaned after going back and forth with the staff.

  • Excellent
    Mar 2016
    10.0

    Receptionist

    The receptionist was very accommodating regarding mistakes that I had made in the online booking and took care of me and my five year old son promptly.

    i would have liked a heavier blanket and the pillows were very big and puffy for my neck.

  • Mediocre
    Mar 2016
    3.7

    The hotel was falling apart. In my room alone, there was wallpaper falling off of the walls, unfinished trim, damage to the walls, electrical sockets that were loose in the walls, all of the buttons were missing from the phone, and the quality of the picture on the television was terrible. I have no plans to stay here again, regardless of its value or its proximity to downtown Detroit.

  • Excellent
    Feb 2016
    8.2

    Location and room size

    A couple of electrical things in the room didn't work - for example, the socket by the desk was not working.

  • Good
    Dec 2015
    6.5

    Dirty Bed/Sheet

    Staffs were really friendly.

    Bed was very dirty/they did not wash the sheet/they also did not clean carpet. room was very very dirty ever i had seen.

  • Good
    Nov 2015
    6.2

    Excellent location on River Walk; still some rough patches in the neighborhood, but very promising locale. Older brick building has character, high ceilings, deep window sills. Staff I interacted with was friendly and accommodating and did their best to guide guests through the travails of sub-par facility

    Problems with the older building have not been corrected in the remodel. Water and heating/cooling system are poor. Maintenance of facility is sub-standard (faucets were loose and dripping, for example). Cleanliness could be improved - baseboards were dusty/dirty, bedding was stained, sticky surface on table, etc. Given its location and possibilities to be a much higher-end boutique hotel, remodel should have been of higher quality, from systems upgrades to carpeting, furnishings, amenities, etc.

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About

Overview

With a stay at Roberts Riverwalk Urban Resort Hotel, you'll be centrally located in Detroit, within a 10-minute drive of Belle Isle and GM Renaissance Center. Featured amenities include a 24-hour business center, limo/town car service, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

5.8 OK

Based on 3,120 reviews

8.2

Location

6.0

Value for money

2.2

Pool

2.1

Cleanliness

Check in

15:00

Check out

11:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Fitness centre
Free Wi-Fi
Increased accessibility
Business centre
Internet
Laundry service
Meeting/Banquet facilities
Room service
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Air-conditioned
24 Hour Front Desk
Safe
Pool table
Lift
ATM on-site
Hairdryer
Pets not allowed
Free parking
Storage available
Wedding services
Terrace/Patio

Photos

Roberts Riverwalk Urban Resort Hotel - Detroit - Building All photos (35)
Roberts Riverwalk Urban Resort Hotel - Detroit - Bar Bar (2)
Roberts Riverwalk Urban Resort Hotel - Detroit - Bedroom Provided by Hotels.com Habitació (13)
Roberts Riverwalk Urban Resort Hotel - Detroit - Building Edifici (4)
Roberts Riverwalk Urban Resort Hotel - Detroit - Bedroom Provided by Hotels.com Habitació (13)
Roberts Riverwalk Urban Resort Hotel - Detroit - Building Edifici (4)
Roberts Riverwalk Urban Resort Hotel - Detroit - Hallway hallway (2)
Roberts Riverwalk Urban Resort Hotel - Detroit - Meeting room Provided by Hotels.com Conferències (1)
Roberts Riverwalk Urban Resort Hotel - Detroit - Outdoor view Provided by Hotels.com Vista exterior (1)

Location

Most popular landmarks

  • Belle Isle 1.7 km
  • Old St. Mary's Church 2 km
  • Greektown Casino 2.1 km
  • GM Renaissance Center 2.1 km
  • Ford Field 2.6 km
  • Guardian Building 2.6 km

Detroit travel guide

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