Adaline Hotel & Suite

The location is good. That’s all!!!

I booked the room for 3 nights then I cancelled 2 nights after checked-in due to the service was horrible. 1. There was fault advertising room information on the app (luckily I’d screenshot when I booked) however the receptionist keep telling me that it not their responsibility as it is the app showing wrong information. We were taking rest then they called me by room phone twice just to confront about the wrong advertising. 2. About the room is smaller than pictures, the pool was amazing in the photos however it was too tiny in real. Me and my parents was shocked ( they had a great photographer lol) 3. Last but not least, expecting they would provide bathrobes so i asked for it. The receptionist confirmed that bathrobes only provide for customers stay in suits. There was no problem until the receptionist told us that they are happy to provide us bathrobes, 10 mins later the staff brought to the room 3 unacceptable bathrobes which creased like a ball and none of them has rope to tight. “Great!” We ended up tidy up those bathrobes and put aside for them. Worse customer service for 4 stars hotel.