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Some little noise next to my room
The breakfast was good with fresh fruit, juices, eggs and meat choices. The staff was excellent and eager to please....quick to respond to my concerns.
First off the bed was pretty comfortable but the pillow selections were terrible. My neck was stiff the whole trip. Next up is the shower...the water pressure was good but the hot and cold water kept surging where I was scalding or freezing. It was also very difficult to get in and out of the tub/shower access was a bit dangerous if you are not agile...especially so if the floor is slippery. Be careful if you are older. I am speaking of the single King size rooms on the ground floor.
Hotel is beautiful, clean and is in he best location
Even the hotel has great... my experience with the staff is something that the hotel has to work on. The staff was very friendly with the foreigner guests, however as ecuadorian I had he same expectations, but it was not... when I requested the backyard bar to spend the afternoon after they say yes, they decided to close it for clean it and we couldn’t use it. During the breakfast time, the staff was very alert about foreigners needs, and they did not realize that we did not have cups and napkins in our table... and when I asked for it... they were very rude asking me my room number and days of stay. I felt discrimination to the ecuadorian guests, even we were a group of 7, and we paid the same price. Interestingly I live in the US, but at the time of the registration I used my address from Ecuador, without expecting that this could change my experience.
Very comfortable and clean room. Good breakfast. Very kind staff
The restaurant was fine but not excellent
The rooms are dated and feels old /tired
With a stay at San Juan Hotel in Cuenca (San Blas), you'll be steps from Church of Santo Domingo and San Cenaculo Church. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is complimentary during limited hours.
based on 62 reviews
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Most popular landmarks
- Cuenca Cathedral 291 m
- Parque Calderon 380 m
- El Cajas National Park 9.6 km