Eurostars Palace

The location is close to the beautiful entrance to the town. The bed was very comfortable. The showers were really good. The room was clean.

The parking is very hard to access and very complicated. I had to cut across three lanes of traffic to get in, getting out is even worse, so tight and on a slope. The rooms have terrible road noise. I stayed in a corner room which had a huge window overlooking the roundabout. The noise from the road was very loud all of the time as it is a very busy road. I only slept because I had wine. I asked to be moved to a different room the next day. I was moved to a different room at another corner of the hotel which was slightly less noisy. Wine was needed again for sleep. The bathrooms are overly complex. For some reason there are two showers and two sinks in the rooms which makes no sense for a double room. For a Five start hotel you'd expect a coffee machine in the room but there is nothing except a kettle.

Location was good

Approaching building it does not look nice a rusty steel structure surrounds the building, there was no parking so we had to park in the underground in the pay by hour spaces (this was known before we booked but it is still annoying), checking in was fine and friendly but when we go it the room it was dirty and I mean toilet dirty, dusty and used cups with coffee stains in them and spoons and saucers were filthy, no milk, coffee or tea in the spaces that are clearly for them so I went down to reception, this being a 5 star hotel I had expectations that were clearly not met but I would have been happy with a member of staff taking control of the situation and making things right. The lady took my dirty cups and asked what I wanted, I asked for coffee and new mugs and told her of my disappointment she did not seem bothered at all and told me someone would be up shortly. 45mins later there was a knock at the door a guy gave me 2 clean mugs no spoons and some coffee pods for a Nespresso machine we did not have in the room. We only stayed one night so the next morning we put in a complaint as we were checking out, the lady in charge of reception took responsibility and offered us breakfast, as we did not want this they compensated us with the parking which was 20 euros.