Hotels near Cheyenne airport

Pros: Great value.

Cons: We really liked our stay. However, we planned on staying there next week but they have drastically raise their rates since our last visit.

Pros: When we arrived the room I had booked was not available. The desk attendant went above and beyond and got us in a better room for the same price.

Cons: Nothing excellent service, great rooms, and wonderful breakfast

Pros: The breakfast was pretty good. Lots of options and different each day. We have stayed there 3 times and it is always very nice.

Pros: The property was beautiful and well kept!! The staff was so attentive and friendly. The breakfast was excellent, such a great way to start the day! And the breakfast staff were great! I would highly recommend this hotel!

Cons: There was nothing I would change. Keep up the good work!!!.

Pros: Excellent chain and facility.

Pros: Friendly staff, large rooms and a good breakfest.

Pros: The location, room, cleanness, friendly

Cons: There was nothing I didn't like.

Pros: This hotel is located to everything you need. The hotel is clean and pleasant. The Staff was all wonderful. The breakfast and social in the evening were very good.

Cons: No

Pros: Everything stuff was great my room was clean the location was great too kids enjoyed swimming and we needed something from staff they were on it I would rent again

Pros: I always stay here when I’m in Cheyenne. The rooms are always great.

Pros: Very beautiful place

Cons: No

Pros: The hot breakfast made by the staff during COVID to keep the guest happy and full!

Cons: No everything was fantastic!

Pros: The employees were all so very nice and welcoming.

Cons: N/A

Pros: I love the location and it is very quiet

Cons: Breakfast doesn’t run late enough for those that like to sleep in longer😀

Pros: Rooms complete with light cooking facilities. Size was just right for two people. The morning breakfast was outstanding! Eating area was kept clean throughout the morning.

Cons: What's not to like when everything is perfect.

Pros: Thumbs way up on this one.

Cons: Nothing.

Pros: very nice room and friendly staff

Cons: no

Pros: The hotel just opened. Staff was very friendly and helpful. Good breakfast and reception in the evening. Evening provided beer, wine, soda station, and good selection of food that can count for dinner. Hotel and rooms are well decorated and the bed provided a good night's rest.

Pros: Clean and beautiful view

Cons: Na

Pros: Breakfast was good. Surprisingly good selection of food. All the kids ate well.

Cons: The pool could’ve been a little cleaner. We found hair in the hot tub as we were sitting in it.

Pros: It was good just the right amount for us.

Cons: nothing

Pros: Very close to the people we were visiting.o

Pros: Breakfast had variety. Displayed very nice. Very sanitary.

Cons: Liked everything.

Pros: The staff was pleasant and our room was clean.

Cons: The view out our window was an old trailer park. Not very appealing. There were also a lot of dogs in the hotel. Some people may like that...I certainly DON’T!

Pros: Great decor, pleasant atmosphere.

Cons: Breakfast cold and not much selection.

Pros: Parking was free, check in was quick, rooms were clean and comfy. Breakfast was surprisingly good. I was expecting a cheap muffin and subpar coffee, but there was bacon and eggs, buscuits and gravy, fresh fruit, cereal yogurt you name it. It was pleasant.

Pros: Staff, bed.

Cons: The room garage was full of garbage when I arrived.

Pros: Very clean and friendly.

Pros: Very nice hotel, well appointed and in a good location

Cons: Little pricey for the area and disappointed that the hot tub was out of service

Pros: Easy access, decors good, pool and exercise room was good.

Cons: Breakfast needs to be updated. More than 2 cups of coffee to be made in the room. Beds were hard need to be upgraded.

Pros: Receptionist  the was very friendly and professional.

Cons: We got 2 rooms and one smelled like cigarettes l. Receptionist  quickly accommodated by putting in a different room with no hesitation.

Pros: The staff was very nice and the breakfast every morning was really good.

Cons: I was really looking forward to using the pool and hot tub area, they said it was supposed to be open all week but it never opened up over the 8 days i was there.

Pros: The staff

Cons: They didn¿t tell us at booking the swimming pool/hot tub was down. My son and I said at hotels every month because we likes to just go to the pool and when they mentioned when we got there that the pool was down he was disappointed

Pros: Clean, near the interstate, & friendly.

Pros: All of the above.

Cons: Breakfast was only mediocre. The server was very good and very pleasant, though.

Pros: Location

Cons: No nut-free muffins. Only one coffee cup. Slow draining tub.

Pros: Clean & upscale.

Cons: The beds were like sleeping on boards. My body hurt when I woke up the next morning.

Pros: Good location and price. The room was clean and the bed very comfortable. Staff was responsive when I called to request a hair dryer. Quiet room.

Cons: There was no coffee available in the lobby in the morning, but that will be resolved when the construction is done.

Pros: It was much nicer than other hotels with the same stars. Very well kept and nicely decorated.

Cons: The pool was open, which was great, but the chemicals were SO strong my eyes stung and I could hardly breath. The front desk staff in the morning during checkout was extremely slow and very abrupt. The grab n go breakfast was a cereal bar and water!

Pros: Comfortable bed and clean room.

Cons: There was no toilet paper, and insufficient staff to help adequately.

Pros: Super friendly staff, and clean

Cons: Nothing

Pros: Friendly Staff. Nice room

Cons: no

Pros: Nice motel. Rooms were clean and staff was friendly. Also I had good breakfast selection.

Cons: The air conditioner was not working and it was 78° in our room. They tried to fix it but could not. It was a very uncomfortable nights stay. I would’ve liked to of seen them be more accommodating with either offering another room with air-condi

Pros: We liked this new facility while we attended a conference. Clean. Comfortable.

Pros: Good

Cons: Good

Pros: Very quiet. No smoking and around the hotel. Excellent breakfast available. Courteous and helpful staff. Location near I-80 is easily accessible. Illumination at night of parking lots makes one feel very secure.

Cons: No issues at all

Pros: Great breakfast and location. Our bed was super comfortable. The only bad part was the water was not very hot. Also we were in a moving truck and they made us write the tag number down then move it to a side street.

Pros: Everything else.

Cons: That during my entire 4 day stay housekeeping never came to change out the sheets, the towels, and just perform the usual housekeeping services one would anticipate. Other than that, my stay was very nice.

Pros: Good location. Home Depot and outback right next door. Breakfast pool and workout were all good and efficient.

Cons: Pool was small and business center said “out of order”

Pros: The breakfast was good and we got to sit down to eat.

Pros: The breakfast The location

Cons: The room was filthy!! I had to clean it myself. The bed was poorly made with crooked and wrinkled sheets. Management blamed the new young housekeeper who didn't know better. The hallway and business center were freezing with air conditioning still on!

Pros: We were just passing through and needed a room for the night near the interstate. Appreciate that there was a microwave, Keurig and fridge. Convenient, comfortable, no complaints.

Pros: Good, very friendly

Cons: Price

Pros: Super clean and a short drive to downtown.

Cons: Nothing. It was really nice.

Pros: Clean and friendly staff taking appropriate level of extra care due to COVID.

Cons: No

Pros: All

Cons: Nothing

Pros: The hotel staff was nice, although unable to help.

Cons: The pool was not working, and that was the main reason for our visit.

Pros: Cleanliness

Pros: I like the free breakfast.

Cons: I Paid for my three days in full. I get there and I was charge again for three days. I am still trying to get it off my credit card.

Cons: Desk personnel could not tell us where the hotel was located. Did not know her city at all. Side note...don’t have a clue where you came up with where I live. I live in Texas not Connecticut.

Pros: We loved the stay and was treated awesome....

Pros: The room was big and clean. There was a lot to choose from for breakfast, even a make your own pancake machine. The front desk was helpful with all of our questions.

Cons: The bed could have been a little softer. If you are light sleeper there are trains that go by all night long.

Pros: Everything was great, very clean room , comfortable bed

Pros: I liked the added features they had in the room to make the small space feel more functional.

Cons: The biggest thing I didn’t like was that the facility was still requiring masks even though the Hilton website and emails said they are following CDC guidelines and the areas guidelines for masks so this meant we had to pick time slots if we wanted to use the pool or workout area. Because of this it detoured us from using features that are tied into the price of the room.

Pros: Had a pool

Pros: Generally speaking, the room was alright. We like the lobby's bright, accomodation atmosphere during breakfast.

Cons: Narrow room. No microwave. For the price we paid, I think we could get better deal, better room elsewhere.

Pros: Clean, simple, essential, good price, safe, the refreshing shower after long day in the car!

Cons: Wish I could have stayed longer to enjoy the pool!

Pros: Nice modern hotel. Good access to highway.

Cons: Nothing.

Pros: No frills. Usually have to pay more for the room because you get coffee maker, etc. but I never use them.

Cons: Being told to wear a mask when other patrons were not. Which is my personal preference

Pros: Location.

Cons: Breakfast was terrible. The room was small, especially for the price paid. The staff was so-so. No ice buckets in the room. No microwave in the room.

Pros: I loved it.

Pros: Was new and a fresh design, hab a pool table and games for the kids. Seemed to be set up for the under 30 crowd, very nice atmosphere.

Cons: Nothing bad.

Pros: Room was great - location was great

Cons: No

Pros: Good location and clean.

Cons: 1. No coffee in the room. 2. No real table in the room to eat take out dinner. 3. Room had 2 beds, but if we had 4 people would be crowded. One and done for TRU

Pros: The staff was helpful and friendly.

Cons: Not the typical Hilton experience. Very minimalistic.

Pros: The staff. All 3 were very helpful and pleasant to work with.

Pros: The woman who checked us in was awesome. Very friendly and helpful. The hotel was clean and I love the all tile floors in the bedroom. So much more sanitary! All hotels should do this.

Cons: Loved the decor i iwas fun, some of the furniture looked a little cheap. Almost IKEA-Ish, Just a side note, on the Recommendation board was a local restaurant called Wasabi. While they were very friendly, the hibachi was the worst I’ve ever had. Di

Pros: Convenient, new and clean, and good staff. Not luxurious, but the price was right.

Pros: New and close to Fwy

Cons: Fwy side is really noise, not good for sleeping

Pros: Staff was very friendly and wearing face masks! Still had breakfast items and I was able to make a reservation for the pool.

Cons: My only complaint would be the walls & floors are thin! I heard my neighbors talking w/the tv on and in the room above me, they were running back and forth, even past 10pm. Front desk did call and ask them to quiet down and the running did stop.

Pros: Very clean, very nice staff, warm pool

Cons: Needs a hot tub!

Pros: It was obvious the leadership and staff there was committed to excellence. Their attention to detail was top notch!

Pros: The receptionist was lovely, and helpful. Shower spacious, water hot and body wash line of products smelled great.

Cons: Was awoken at 1.15 a.m. by rowdy party above us and loud people outside of our window. Was disappointed that staff didn't do anything about it.

Pros: The room and handicapped bathroom.

Cons: The hotel had recently opened and it seemed as though many of the staff were not as familiar with the hotel as they should be. That being said, the entire staff was very helpful even if at times the seemed overwhelmed by the rapid influx of guests.

Cons: We keep going back to this hotel because it is clean, modern, great breakfast and friendly staff, comfortable beds, big walk in showers. The GM, makes herself available, is warm, personable and professional. Love this hotel!

Pros: Super clean and trendy. Helpful and courteous staff. Loved the squeezeable soap and lotion in the bathroom.

Pros: New remodel, room was very nice. They were still laying carpet in the halls, but I knew that going in

Cons: Truck noise from the highway. The air conditioner was noisy.

Pros: Renae at the front desk was amazing!

Pros: Considering Covid conditons it was fine.

Cons: Everything was fine

Pros: The only things I liked about this hotel was that I had a place to rest my head at night.

Cons: When I first got to the hotel to check in, I got a late check in around 10pm. Renee checked me in and gave me my keys, all while being friendly. I just ent to my car to get the 4 bags I had for the night. As I’m coming up to my room on the 2nd floor at the end of the hall, I see my door is open. Just a crack though, the door lock was in the crack. Super weird to me to have the door propped open right? I cautiosly go into my mom with a very weird feeling. I call my mom because it’s starting to freak me out. What if someone else was in my room?!? I called Renee the front desk later and she rudely said “that’s how our maid leaves them so we know the rooms are clean!” I asked her to make sure no one else has keys to this room and she barked back at me, “I’m the only person checking people in and out of this hotel.” So I hung up on this lady. Went to bed, and couldn’t sleep because I felt like someone was watching me. So I packed up my stuff and continued on my road trip at 3:30am. DO NOT RECOMMEND THIS HOTEL.

Pros: Shower leaked

Cons: Shower leaked

Pros: Breakfast was good, well organized. Room and facilities were clean in appearance.

Pros: The room had enough space and good breakfast.

Cons: The laundry service was down due to construction and we had to spend a few hours at a local laundrymat down the street.

Cons: no hot water.

Pros: Friendly staff and decent free breakfast.

Cons: Stained couch and carpets. Black mold all over shower.

Cons: There was literally no masking going on at breakfast. Ibsatbdoen with my food and a guy not even eating but on phone was sneezing , not covering face and never even tried to protect others. Staff never said a word to him or any others not masking.Wow!!

Pros: Clean and quiet. Close access to I80. Good area.

Pros: location

Cons: No hot water. Management was aware of issue & didn't tell us. Complaints to management went no where, promises were not followed through and now Manager is not replying to my email. Do not stay here! Horrible place

Pros: Great staff

Cons: No

Pros: This hotel is very clean. It is close to interstate 80 and easy to get in and out of. The individual at check-in was welcoming.

Pros: Room was bigger than expected. Hotel employee  called the hotel across thre street to set up a pool time because thre pool at this hotel has been shut down gir months

Cons: Pool wasn't available and hasn't been for months

Pros: We always enjoy booking Marriot because we feel we know what we will get. We were surprised when we got to our room and there was torn sofa cushion, scratch on the tv, AC units panel was hanging open. Just teltnit was not up to Marriotts usual standard

Cons: There was a guest with a large dog that was clearly not a service dog, even though there was a sign at the desk stating no animals allowed except service animals.

Pros: Great Hotel. Even with Covid breakfast was good and the lady that served it was awesome.

Cons: Nothing

Pros: Friendly staff

Cons: Pool being under construction but wasn’t told until we arrived.

Pros: It was relatively clean.

Cons: The hotel is next to the freeway and you can hear EVERYTHING! I don't know why they wouldn't pay for proper insulation. Each truck that passed woke me up through the evening. It was terrible.

Pros: The standard room was upgraded to a mini suite with a sectioned off room with a pull out couch.

Cons: They said they had 1 pack n play for the ENTIRE hotel and it was already being used. When we asked for a sheet for the pull out couch bed she didn't have any!

Pros: Clean and comfortable room. Friendly staff.

Cons: No

Pros: Nice shower with good water pressure

Cons: Unhelpful staff

Pros: Good location.

Cons: Had to change rooms 3 times. Locks not working, in 1st room. Bugs flying around in 2nd room and not clean. I had to do all of this after driving for 14 hours and very tired.

Pros: To was cozy

Cons: Night staff was rude

Pros: Licstion

Cons: Mold in shower, front desk employees both standing outside FRONT entrance smoking, bed linens ripped with holes in them and breakfast items cold and not many choices. Not a good experience!

Pros: We had a bad experience. One of the beds were placed right next to a wall and could not get out of the bed from that side. It seemed that a very inexperienced designer done some bad work here. We thought Marriott means good quality. We were wrong!

Cons: It was a badly designed hotel room. AC was so loud and too close to the bed and kept us up all night. The TV was placed on top of the dresser where there is not enough room to get through. No trash can in the bathroom and our child could not reach TP.

Pros: It was ok

Cons: Yes staff over charged my card 3 times..its been 5 days since I stayed there and they can't solve the issue..im very disappointed I will never stay there again😠

Pros: Clean, roomy, convenient, friendly staff.

Cons: WiFi was intermittent, and prevented a number of downloads we were trying to do. The shower control was so poor it made getting the right water temperature a challenge.

Pros: Hotel Employees was so welcoming and friendly when I checked in! He is a great person to have as one of the faces of the hotel.

Cons: The heater died in the middle of the night (where it got down to 40 degrees) and the night front desk employee just gave me a blanket. Also, doors were slamming at all hours of the night. There was no apology or anything further done.

Pros: Traveling through found a Great place to stay for one night!!! Really clean and comfortable. Staff was helpful and courteous.

Cons: Served breakfast until 9 ..but was all over and cleared away by 9....so don't be slow....or you won't eat.

Pros: I loved having a wonderfully clean room, very roomy. We loved the ppol, even though the hot tub was down. The staff was wonderful and very friendly. Easy to find and get to. Sonic was just down the block. I wild definitely recommend and we will be going back.

Pros: The room size was large. The shower was nice. Hot breakfast was nice, scrambled, eggs, pancakes, fresh fruit, muffins.

Pros: rooms were very clean and roomy. employees very nice and helpful. the pool and hot tub.

Cons: at times could of had a second elevator. at times it is cramped around the breakfast counter in the morning.

Pros: The room was spacious and had all the amenities we needed.

Cons: N/a

Pros: I took my girls there for Easter and it was incredible. My kids were blown away by the setup of the room, and I was incredibly happy with everything that came with the room as I did forget to bring a few things for cooking. But the room had it all. We stayed two nights and each night was great. We swam in the pool a lot, which was designed perfectly for kids both that could and could not swim well. Only once was there not any clean pool towels in the pool room, but the staff was so kind and they didn't mind providing us with some when we asked. The lady working in the laundry room that weekend was as sweet as could be and made my kids feel welcome. Not many hotels acknowledge kids, so to have her wish them a happy Easter and compliment them was so uplifting to me. Having the full kitchen in our room was mind blowing and such a relief. I cannot thank this hotel enough for all they provided for us and how great our Easter was because of them

Pros: Very clean, quiet and comfortable! Very nice hotel, staff very helpful. Room had a kitchenette!

Pros: Great room, very clean and comfortable. The kitchenette was well stocked and very useful.

Cons: There's a major railway line nearby and you could hear the trains rumbling by.

Pros: Location

Cons: Due to covid the housekeeping was limited so the hotel smells like pets. Staff was friendly but were always gossiping on their phones. Needed more chairs in the rooms as there was only one for a 2 bedroom suite.

Pros: BO! The best front desk person ever and wonderful GM!

Cons: Not a thing- perfect!

Pros: The staff was amazing. The front desk clerk went above and beyond. They even treated my kids with respect when they went down to ask for extra towels. The lady serving breakfast was so nice. We talked about my toddler and her grandson. We came all the way from Denver to go to this hotel for a staycation and will be coming back!

Pros: Great hotel, pet friendly.

Pros: The beds, room, friendly staff.

Cons: The toilet paper dispenser and towel rack were broken and dangling from the wall. The bath tub did not drain correctly when showering.

Pros: Amazingly clean and quiet. The staff was engaged and friendly. Lots of little perks. Loved this hotel.

Pros: Decently priced, good breakfast, TP wasnt 20 grit sandpaper, very quiet heater, strong wifi signal.

Pros: The value. And, the woman who is staffed the breakfast area was delightful.

Pros: Location was perfect and room was great

Pros: We were traveling with a 6 month old, and the kitchen made the stay amazing. The hotel even provided us with a pack n play for a crib. Brand New facilities so everything was very clean. Breakfast was standard. Pool is saline.

Pros: Cleanliness

Cons: Nope

Pros: We were able to take our pets and leave them in the Room without being in their kennels the entire time.

Cons: Not really

Pros: Staff were helpful and went out of their way to provide information and or guidance,

Pros: Room was vary comfortable and the staff was great.

Pros: Great room, great staff, very clean.

Cons: The mattress in my room was not of high quality. It gave me quite the backache! This was unlike the bed I slept on at a MyPlace 2 nights ago in North Aurora, Illinois. I’m also starting to miss not having a fitness room...

Pros: No frills but immaculate room, comfy beds w lots of pillows and small kitchen. Plenty of room for my friend and me. Also the towels were nice; not those cheap thin ones you often get in less expensive hotels.

Cons: It was on an industrial street and our view was a freight train and a puddle. But I would still go back. About 5-10 min from downtown Cheyenne.

Pros: Beds

Cons: Nothing to cook with. Everyone assumed you would know how the my place extended stays work. We have never stayed before.

Pros: Very clean and nice hotel at a very good price I will definitely stay there again.

Pros: Very clean ant the staff were helpful and friendly. Would stay here again

Cons: Clean

Pros: Great hotel! Great room! Great price!

Cons: Everything was GREAT

Pros: Location location close to downtown and a lot restaurants near by gas station 100 feet away get back on highway easy.

Cons: No complaints 😀

Pros: We were a little disappointed with the breakfast

Pros: Nothing. When we checked in the room smelled badly. Front desk offered room freshener spray. We asked for a different room, it smelled badly also. The bathroom walls were badly painted, and not clean. The hallway carpets were filthy

Cons: Lack of cleanliness, and attention to any detail. One of worst travel stays

Pros: Room was clean

Cons: N/a

Pros: Not a breakfast eater. I’ve stayed at this location several times over the last 6 years. Comfortable with gas and restaurant close by.

Pros: Price was okay and staff was kind.

Cons: Breakfast was disappointing. Very limited in what was offered. No fruit or yogurt.

Pros: The room was clean and comfortable. The beds are VERY comfy and I slept great. Staff was flexible, cordial, and knowledgeable.

Cons: The hotel room was billed as a handicap-accessible room. It was not handicap-accessible. It is on the 1st floor, however the bathroom did not have handicap bars for the toilet or the tub. Tub and floor are very slick with no way to stabilize yourself.

Pros: Nice comfortable rooms... friendly and helpful staff

Cons: No

Pros: Nothing at all

Cons: Dirty trash behind tables dust every where dirty towels just gross

Pros: Staff was friendly and helpful

Cons: Not really.

Pros: Quiet, private

Cons: Ants on the bathroom floor and a clog in the shower drain

Pros: Location

Cons: Remote did not work Carpet was very stained Fire alarm light blinked on/off all night

Pros: Staff was friendly and helpful

Pros: The price

Cons: Very weak WiFi service, did not reach our room which was only few doors down from main desk. I was disgusted to see the cook in the kitchen with door wide open not wearing any mask while preparing food for breakfast, the guests were wearing theirs.

Pros: It was very clean.

Cons: Not quite comfortable with the hot breakfast setup due to pandemic. Biscuits & gravy serving spoon out for anyone to use, no hand sanitizer nearby. We ran out of toilet paper early in our stay and there was no extra roll available.

Pros: Decent hotel

Cons: Night staff was not friendly. No breakfast provided and their option was a small water and granola bar. Really? No pool!

Pros: Staff, location & amenities.

Cons: Disappointed as I like it here. Given a room w/ 2 queen beds but really 2nd one looked like a double. Extra space in the room & no chair like the others. Shower slow to drain. Smelled a little like a dog had an accident!

Pros: Staff, amenities and price for all the room offered. I wish I would have chosen this hotel when I stopped over in Cheyenne before.

Cons: Can't complain during this time but it was a little annoying that the breakfast bags were only offered 6-8 am on a weekend. The usual hours are 6-10 so not sure why when bags are easier that the time was so limited. I was a stay-over.

Pros: The location. Bed was comfy.

Cons: Our room reeked of cats. It was almost overwhelming and overshadowed everything else. It’d be great if they’d offer pet-free rooms! For some of us, pet smells are as bad as cigarette smoke.

Pros: Cleaness, LOOKS GREAT, FRIENDLY PEOPLE

Pros: Helpful and friendly staff, large clean room, clean bathroom, within a mile of freeways and couple of miles of downtown/restaurants, reliable WiFi, fast internet, decent breakfast.

Cons: a bit more expensive than expected, but still reasonable.

Pros: Everything was in order. Helpful staff. Clean room.

Cons: Breakfast should have included options for people like myself who are gluten intolerant. Train whistles at nightare very loud.

Cons: This was a frightening experience. I booked this hotel through Booking.com and paid for it in advance. When I arrived, my payment had not gone through at the property. The property staff told me that the hotel does not advertise on Booking.com -- rather, Booking.com has been advertising their property and the property has no control over that (a red flag because this is obviously not true), so it was my responsibility to figure out why Booking.com would not give the property the payment. I asked to contact a manager to see if they could give the staff help -- the staff refused, indicating that the property manager was not available (there would business cards on the counter with the property manager's contact information, mind you). To make a long story short, the matter was supposedly my problem and I was stranded on route 80 with no access to wifi. I had to push the staff to remedy every step of this process -- they were completely adamant that it was my problem. Ultimately, I was able to get staff to call Booking.com and to put the call on speaker phone. Staff entered my confirmation number, etc. The Booking.com agent asked staff what price they were charging me and that was the issue. The agent and the hotel had the same base price. However, the staff advised the Booking.com agent that there was a 13% hotel fee and Booking.com was at fault. The Booking.com agent did not miss a beat and said that the hotel manager needed to GO BACK INTO BOOKING.COM AND RE-ENTER THE CORRECT HOTEL TAX BECAUSE THEY HAD ENTERED THE WRONG HOTEL TAX, AND THAT IS WHY THE PAYMENT FOR THE CUSTOMER WOULD NOT GO THROUGH. Yes, the manager had advertised the hotel on Booking.com after all and had entered the WRONG INFORMATION, yet the staff at this hotel thought it was my fault, wouldn't let me contact a manager, and almost left me stranded on route 80 in Wyoming in the freezing cold. Bad hotel.

Pros: Clean; Staff was helpful; Liked the kitchenette

Cons: Room we were in was a joining room for larger parties divided by doors. We would recommend unless the motel is full not putting two separate parties together in joining rooms. One can clearly hear the party next door.

Pros: Staff was friendly and helpful

Cons: Bed was small and A/c was very loud and made if difficult to sleep

Pros: Very quiet room. Well equipped.

Cons: Fridge was noisy

Pros: Absolutely loved the suite is honestly the best room we've had at your hotel.

Cons: Would like better rates, weekly or monthly but for a reasonable price.

Pros: My stay could not have been better! The lady at the desk(Norma) was awesome!! The staff was super friendly, and kind. I loved that even though they did not have breakfast set up, they had a place to buy things to eat and I could fix it in my room.

Cons: Nothing

Pros: nice suite. room had a perfect layout. check in staff were very polite.

Cons: the in-room coffee wasn't that good

Pros: Very nice comfortable feeling when walk in your room

Cons: No breakfast

Pros: Nice big appliances.

Pros: Hotel was great! Only complaint was online booking I reserved 2 queen beds and first room was one bed and a pullout couch. Thank goodness for a worker who found us a room with 2 beds

Pros: I like the location and felt safe.

Cons: Didn't appreciate the maid banging on my door at 9:15 am. It was way before checkout time. I told her I was obviously still there. Then some guy started vacuuming in the hall right outside my room until I left. For this reason I probably won't be back.

Pros: The staff was super nice. Also, the little snack center was very convenient. The bed was a little squishy, but comfortable. I would go again

Cons: You could hear the people above you walking around all night long

Cons: I didn't like the fact I had to clean my own room. I paid a lot of money only to have to clean it myself. I done hearing about COVID. When I leave, they had to go in and clean the room so what is the difference if I stayed 3 days and wanted my room cleaned. If I'm not in the room, it is the same thing as if I had checked out. I feel that I deserve a credit since I had to clean it myself.

Cons: There was at least one family, possibly more, staying on the same floor who were allowing their children to run up and down the hall laughing and screaming until well after 9:00 p.m. Also the air conditioner in our room did not function properly. We decided to turn the fan portion of ac unit on to run constantly and that helped both issues - it somewhat drowned out the noise from the guests down the hall and helped keep the room more comfortable temperature wise. The elevator, which has a sign on it saying it's being renovated, was dirty and just kind of "sketchy" feeling.

Pros: Room was clean Location

Cons: Hotel had bad smell and needs some up dating. No cups for coffee in room and no hair dryer in room.

Pros: Close to restaurants.

Cons: Gave us key to occupied room. Then gave us handicapped room, not needed. Really NOT paying attention!

Pros: Location

Cons: No pool, unfriendly front desk

Pros: Very disappointed that the pool and spa was closed. COVID mask mandates have been lifted/expired and yet we still have to wear mask and can’t use the facilities. The local pool is open so why aren’t the hotel pools and the same goes for the breakfast.

Cons: Nobody was at the front desk waited for 10 minutes or more to even get checked in. There were 2 of us just waiting in the lobby for someone to come from the back to help us. This also happened a second time when I went to get a soda so I just ended up going to the gas station to get a drink.

Pros: Nothing

Cons: Rude and disrespectful and the place was dirty

Pros: Very clean and comfortable bed- no complaints along with room being very clean.

Cons: Kinda paid full price even though pool wasn’t open and no breakfast ( there was a few items that you could eat) but other than that it was ok.

Pros: Friendly staff

Cons: Thin walls could hear the guy next door talking on phone

Pros: It was clean

Cons: Swimming pool was closed and the breakfast was not what we expected

Pros: It is great

Pros: The location and rate were fine.

Cons: Upon check-in I had hoped to grab a quick snack from the pantry, but they only had tuna available. When I asked about other options I was told the new budget hadn’t taken effect so they couldn’t buy anything. Pretty weak if you ask me.

Pros: The check in was very easy and the clerk was very nice and helpful. The room was clean and comfortable.

Pros: Comfy beds!

Cons: No person at the front desk each time we needed help. One was talking to another staff member, and although she saw us, she continued to talk for quite awhile before assisting us. The hotel also showed a lot of wear.

Pros: Room was spacious and very clean

Cons: No

Pros: The room was great!!

Cons: The only down side was that they’re not able to offer a reasonable breakfast yet due to the virus. So sad, but otherwise it was a perfect stay!

Pros: Convenient location

Cons: Check in process super slow. Toilet had rings, shower and curtain were dirty, room had a musty smell. Air conditioner barely worked. Turned it down to 65 and the room was still too hot too sleep under the covers (outside temperature was only 70)

Pros: It felt like a very safe location.

Cons: It was kinda of hard to get to from highway. Breakfast could have been better to include more fresh fruit and spinach. Staff was friendly. Caulking around the bathtub was laughable.

Cons: Great hotel, friendly and clean. Nice rooms

Pros: Spur of the moment stay because of online pricing. Will stay again!

Pros: Clean, nice staff, good breakfast.

Cons: No nearby restaurants

Pros: The front desk help was excellent. She was very friendly and answered any questions we had about the area and things to do.

Pros: Staff and location

Cons: No

Pros: Bed was very comfortable and quiet. The staff was very helpful and cheery

Pros: The beds were comfortable, very clean, staff was helpful and breakfast was very good

Pros: The breakfast was good!

Pros: Historic Plains Hotel is centrally located and has an old but lovely lobby.

Cons: This hotel is in dire need of major renovations. The water runs brown, the drains do not drain, the white coating on the sink and tub are peeling to reveal the olive green fixture. None of the ice machines produced ice. The owner Astrid responded w empty remarks. This hotel should be closed.

Pros: The rooms are "old-fashioned," i.e. have period plumbing fixtures, etc., and while that may turn some away, I found it quite fun and functional. The city is beautiful and the location of the Plains was close to many nice spots. The desk clerk really knew her stuff.

Cons: I had no problem with anything. I'd stay there again no problem.

Cons: Fitness center equipment was not fully functioning

Pros: It was haunted and historical

Cons: No conditioner :( and the faucets were tricky

Pros: Staff was great. Cool history! Neat historic hotel.

Cons: Room took 5 hours to cool down. Broken power outlets and sofa bed frame.

Pros: History, service, accommodations

Pros: Great location in downtown Cheyenne.

Cons: The hotel was filthy and in disrepair. The elevators were not working - instead of letting guests know about it prior to arrival, we were informed when we checked into a third floor room. Instead of turning on the ACs in the rooms prior to arrival, we arrived after hoofing all of our luggage up very narrow and dirty stairs to a sweltering sauna. The room was crowded with odd furniture, including two refrigerators (one full-size). The window AC unit was old and did not work well. The staff was unhelpful, often did not answer the phone, and was away from the front desk when we tried to check out and leave. Parking is behind a Carl's Jr. a couple of blocks from the hotel, and is not secure at all. The restaurant was closed "due to COVID-19," so we did not get the promised "breakfast included."

Pros: None

Cons: A.C. not efficient and elevator out of order

Pros: Good location to a nice local restaurant and downtown which we liked.

Cons: Everything not open and closed inside the establishment. No bar, no restaurant, no store, nothing like the pictures.

Pros: I loved that I could just about walk anywhere in town from the hotel. I have no complaints!

Pros: Historic charm

Cons: Room was dirty, staff was young and not personable, we left 20 minutes after check in and still haven't received a call from the manager 3 days later.

Pros: The history, charm, and staff. Hotel employee was helpful and great to get me checked in.

Pros: Not much

Cons: The hotel was older than dirt. It was not kept up very well. Looked like something from gun smoke days. The restaurant was closed. I was informed just before arriving that there was no onsite parking, that parking was 1.5 blocks away! I would not stay

Pros: I enjoyed the historical factor and the fact it was located right next to the historical area of Cheyenne.

Cons: The hotel and rooms were not well maintained or restored.

Pros: I enjoyed visiting such an old historical hotel and imagining what it must have been like in its glory days. It is also conveniently located in the historical area of Cheyenne.

Cons: I was disappointed to see the restoration and upkeep of this historic hotel is really lacking which made it a little uncomfortable for me to stay there more than one night.

Pros: History

Cons: Housekeeping busting in at 8 AM on a Sunday. Easy enough to know who has checked out already before barging in.

Pros: Beautiful architecture and style. Great history in the building and perfect location in downtown to walk.

Cons: Nothing! Wonderful!

Pros: Staff was great, they truly care and do their best for the customer. Very clean, bed was very comfortable. Ambience of the Old West for this hotel is great.

Cons: The toilet constantly ran, had to be shut off at the shut off valve due to noise. The sink faucet had a very slow stream of water coming out of it, the tub faucet handle was extremely hard to turn, the remote control for the TV did not work.

Pros: Great, historic hotel in the heart of Cheyenne: fun location, nice amenities, friendly staff.

Cons: Bed was a bit hard

Pros: The hotel is centrally located and within walking distance to shops, restaurants and state capitol and museums. The breakfast is billed as a continental but it is a full breakfast buffet including, eggs, bacon, sausage, French toast, cereals, juices, coffee and breads. The staff was very accommodating and gave excellent information when asked. Room and bed was very comfortable.

Cons: Being an older building, the pipes were a little noisy and the hot water took awhile to get hot.

Pros: Old-fashioned Charm. Staff was cheerfully accommodation with Christmas Day restaurant suggestions and helping with extra pillows and blankets.

Cons: Overuse of Indian head motif. Room was chilly-only a window unit to heat it on a cold Wyoming day. Fan had to blow all night - which made it chilly and noisy.

Pros: I loved the historic building and the location Was quaint and the full hot breakfast was excellent

Cons: the window units made the room drafty

Pros: We really enjoyed the historic feel of the Plains. Our room and bathroom was very large and comfortable. The continental breakfast was fantastic!

Cons: The parking was difficult. There was a loading/unloading area when you first arrived but you had to park on the street or in a distant garage overnight.

Pros: Historic charm and central location to NON-CHAIN restaurants.

Pros: The restaurant staff (hostess and bartender) were great. I'm not sure if they're part of the hotel, but they're the only positive experience I had there.

Cons: Worst customer service I've ever experienced. I work in the hospitality industry so it takes a lot for me to say that.

Pros: Overall a decent hotel. It is older, but it has character. Staff was friendly, rooms were comfortable.

Pros: Everything. Built in 1888, furnished with antiques, but with all the amenities of a modern hotel. You are encouraged to have the complete hands on experience. No do not touch signs ! Best place we ever stayed.

Cons: Leaving was the only bad thing.

Pros: Easy check-in and did it early. Room is average, fairly small queen and the tv is itty bitty but very good and provided us waters which was wonderful! Would stay again if passing Cheyenne..not much to do here but very peaceful. Close to restaurants..walked to a Mexican place called Guadalajara and it was very good.

Cons: The tv is rather small. No pool or hot tub but had a small gym.

Pros: 24 hour diner next door, clean hotel with a gym.

Pros: Close to shopping and a lot of restaurants I can walking

Cons: Nothing

Pros: The Domino game in the lobby was a nice surprise. The male staff person we asked for a blanket cheerfully and promptly got one for us.

Cons: Hair and dirt on back of toilet seat & tank. Was only only one bath towel in room; when we asked for another, female staff person argued that we had 2, not true...we had double checked! Would have liked another pillow, but were afraid to ask after towel argument.

Cons: The location or price brought a lot of shady looking people

Pros: The staff were friendly.

Cons: The key cards did not work,the staff had to do an over-ride.

Pros: Breakfast

Cons: Beds,staff atitude

Pros: Clean room. Heat was odd but once I figured it out it was great. 2nd time staying here. Will stay every time.

Cons: Nothing.

Pros: Well, the bed offered me and my life partner a nice place to "enjoy ourselves" if you know what I mean.

Cons: There was one sticky stain on the floor, and the bathroom door didn't close. There was also a weird tiny window in the shower that opened to a back alleyway.

Pros: Good location, quiet, decent rooms. No complaints.