Crowne Plaza Chengdu City Centre

location

Old and worn down carpets and furniture, lots of stains and scratches, bathrooms old and not maintained (see pics!). We didn't like that at the check-in they explicitely say you get an upgrade and then you find yorself in a room like this. If our room on the 20th floor was an "upgrade", I wonder how the booked "deluxe room" must look like - or if they just weren't honest with us?!

Locationwise it was a good stay. We could walk to some interesting spots like the "Broad and Narrow Alleys", the art quarter, the "Taikooli" (shopping and restaurant place). There is a lot of hotel options in that zone, though...

The hotel seems pretty impressive from the outside, but inside you quickly realize that it must be quite old and would urgently need major renovation - at least in the floors we had seen. We staid two nights in total - with a break in between for a weekend in the mountains. For the first night, we had booked the basic category "Superior room, non-smoker", for the second stay (which originally should be two nights but after we knew the place we changed it to only one) we had chosen "Deluxe double room, non-smoker". At the first check-in, the receptionist told us he would give us an upgrade and said he was hoping for a nice review for this! Happily we went up with the lift to find ourselves in a smoker floor with a twin bed room. So we turned back to complain as this was not be the sort of upgrade we were expecting. Ended up in 20th floor in a tiny room with a queenbed, but, well, it should be for one night only and booked was the basic category, so what! Furniture was really old, very worn, the footrest of the orange colored armchair full of dark stains, the nightstand scratched, bathroom very old, no shower, just a tub with a curtain. Two days later similiar scenario: we were told we would get an upgrade and clearly now we were excpecting something nice, as the original category had been "deluxe" already. We ended up on the 20th floor again, two rooms away from the first one, same tiny size, same worn furniture!! We were just happy that we had already changed the stay to one furhter night only instead of two. As we were tired, we had a look at their restaurants on the top floor. Carpets and "design concept" simillar to the one of rooms and floors - sort of a travel back in time. I only say, we preferred to walk... Don't get me wrong, I like Crown Plazas, the one we staid before in Beijing (Sun Palace) was fabulous.

Location is definitely good. Right next to walking street in the city centre.

Facilities inside rooms are ragged, worn-out, and falling apart. Not up to 5 star hotel standard. Somewhere between 3 to 4 star.