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5.2
Shoddy communication
Pros: Good van - what we needed
Cons: I originally booked a van to find out in small print it wasn't what I though. After ringing I booked another bigger one, the price told on the phone to me was incorrect, no new emails sent through- poor communication. Upon arrival had to pay a deposit of £200 which wasn't told to us so had to use over draft, will stick to afford in future.
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10.0
Pros: Had a phone call the following day to ask if everything was ok with the Car provided Was given a 10% Discount card for my next booking 2nd time i've had this with Enterprise
Cons: Always have to take out the extra Insurance if not taken and have an accident there is a one thousand pound payment. I know this is best for me but would like when booking to have an option to take this so it is very clear what you will be paying for the Rental duration and not find out on the day i arrive.
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