Recent reviews
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- Neutral
- Negative
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10.0
Only positives no negatives
Pros: People were great from start to finish. I came into contact with three different people from end to end and they were all professional and helpful
Cons: Nothing
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8.4
Pros: Nice new car, rode well, comfortable, easy to drive, fuel efficient. Drop-off staff very helpful and friendly.
Cons: Our incoming flight was delayed at departure, causing us to arrive about 4 hours late. There was no pickup shuttle at the airport, so called and learned that Dollar closed at 1:00 AM and would not re-open until 5:00 AM. Fortunately, a shuttle driver from a 24-hr. competitor saw us standing there and stopped. He offered to take us to their lot and said that they could get us a car under our Dollar contract. Why isn't that advertised? I cannot be Dollar's first customer who arrived while you were closed for the night. Until that man stopped, I was very anxious and frustrated. If you are going to be closed for a time each day, you should inform customers that a 24-hr. competitor will service them in your stead.
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8.0
Cons: Rentals at DTW are ridiculously expensive. This is a general issue, not Dollar-specific.
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10.0
Quick & Easy!
Pros: Everything. Everyone was so accommodating and kind to our family (which included a 2 year old and 10 month old). VERY impressed with our rental experience! Great job!!
Cons: Nothing
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8.0
Not bad
Pros: Getting the car very quick and painless. The economy car (Toyota Yaris) was fine, reasonably clean, and drove well.
Cons: I felt that the price of the rental was a bit much, though it was the least expensive option that I found through this website.
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10.0
Great customer service
Pros: Shuttle drivers, counter person, lot person all professional and friendly. We were upgraded because the size we wanted wasn't available. The car was clean and comfortable.
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10.0
No problems
Pros: From the front desk to returning the car everyone was polite,friendly and professional. No problems.
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2.8
Deceiving business
Pros: None
Cons: I was billed regular rate instead of my reservation rate when I picked my car 30 minutes early. I was not notified the rate change until I returned my car and nobody was willing to fix it. Cars are not clean and had some body damages. Car had noise when engine was turned on.
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10.0
Good deal.
Pros: We rented a Chevy Cruize I Detroit and returned it in Covington, Kentucky. The price was reasonable and the Cruize was a nine little car that got great mileage. The return procedure could not have been easier.
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4.4
I guess you ahve to ask
Pros: The counterperson was very nice
Cons: Unfortunately, the counterperson didn't tell us of the $117 (why the extra $17), charge that would be added to our invoice when my daughter signed up as an additional driver.."just in case" she might drive the car.
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9.6
Pros: Paul was very helpful and quick with my check-in, I was in a desperate hurray and really appreciated his effort.
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5.2
Experience was not satisfied
Pros: The car was clean and overall in good condition.
Cons: The customer service by the employee who took care of me at the front counter. I've never felt so unsure about my purchase.
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10.0
Only positives no negatives
Pros: People were great from start to finish. I came into contact with three different people from end to end and they were all professional and helpful
Cons: Nothing
review from
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10.0
Quick & Easy!
Pros: Everything. Everyone was so accommodating and kind to our family (which included a 2 year old and 10 month old). VERY impressed with our rental experience! Great job!!
Cons: Nothing
review from
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10.0
Great customer service
Pros: Shuttle drivers, counter person, lot person all professional and friendly. We were upgraded because the size we wanted wasn't available. The car was clean and comfortable.
review from
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10.0
No problems
Pros: From the front desk to returning the car everyone was polite,friendly and professional. No problems.
review from
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10.0
Good deal.
Pros: We rented a Chevy Cruize I Detroit and returned it in Covington, Kentucky. The price was reasonable and the Cruize was a nine little car that got great mileage. The return procedure could not have been easier.
review from
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9.6
Pros: Paul was very helpful and quick with my check-in, I was in a desperate hurray and really appreciated his effort.
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8.4
Pros: Nice new car, rode well, comfortable, easy to drive, fuel efficient. Drop-off staff very helpful and friendly.
Cons: Our incoming flight was delayed at departure, causing us to arrive about 4 hours late. There was no pickup shuttle at the airport, so called and learned that Dollar closed at 1:00 AM and would not re-open until 5:00 AM. Fortunately, a shuttle driver from a 24-hr. competitor saw us standing there and stopped. He offered to take us to their lot and said that they could get us a car under our Dollar contract. Why isn't that advertised? I cannot be Dollar's first customer who arrived while you were closed for the night. Until that man stopped, I was very anxious and frustrated. If you are going to be closed for a time each day, you should inform customers that a 24-hr. competitor will service them in your stead.
review from
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8.0
Cons: Rentals at DTW are ridiculously expensive. This is a general issue, not Dollar-specific.
review from
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8.0
Not bad
Pros: Getting the car very quick and painless. The economy car (Toyota Yaris) was fine, reasonably clean, and drove well.
Cons: I felt that the price of the rental was a bit much, though it was the least expensive option that I found through this website.
review from
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2.8
Deceiving business
Pros: None
Cons: I was billed regular rate instead of my reservation rate when I picked my car 30 minutes early. I was not notified the rate change until I returned my car and nobody was willing to fix it. Cars are not clean and had some body damages. Car had noise when engine was turned on.
review from
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4.4
I guess you ahve to ask
Pros: The counterperson was very nice
Cons: Unfortunately, the counterperson didn't tell us of the $117 (why the extra $17), charge that would be added to our invoice when my daughter signed up as an additional driver.."just in case" she might drive the car.
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5.2
Experience was not satisfied
Pros: The car was clean and overall in good condition.
Cons: The customer service by the employee who took care of me at the front counter. I've never felt so unsure about my purchase.
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