Pros: It was excalty what I requested. No flaws in the transaction it easy excalty the price that was to be expected.
Cons: If anything I didn't like that I got charged for 2 days instead of 1... I had the car for and day and a half and got charged two days because I dropped it off in the middle of the day apposed to early am or the night previously.
Cons: the kiosk was at the train station but we had to wait for the guy to bring a car and then get our vehicle from the train station home for the duration of our trip. it added about an hour and a half to get it all sorted which put us behind on our eta.
we reserved a small car but got the Jeep and while it was fun to drive oh my word the extra cost on gas was crazy :(
6 Feb 2018
Not worth the headache
Cons: Pick up was a great pain- no number to call, no one waiting
Cons: Did not advertise that I could be picked up anywhere in the city, so I spent half my day getting around Kingston to the train station only to wait another 15 min there. Would be nice to have just called them and been picked up!
Service on pick up and drop off was very verrrryyy slow. People were very nice, but took me 30 min to drop off the car ???? I managed to be late for everything else in my day. Again, everyone is very nice and seems like a fun place to work but not a fun place to rent a car.
Did not outline that you need insurance; seems obvious in retrospect, but for first time car renters like myself (and the girls next to me while I checked in) would have been a good thing to get organized instead of frantically trying to do it on the spot! (Especially in an office that has no customer access wifi). If I had had the chance to see if I was covered elsewhere, that would have been nice to explore, instead of dropping an extra 100$ because I was late, stressed because I was late, and didn't want to make the people behind me in line wait as long as I did!
Did not have the car I asked for; gave me an "upgrade" from a small car, that I had planned my journey/budget around, to a gas guzzling monstrosity. If I wanted a large SUV, I would have booked one! The same thing happened to two gentlemen when I dropped my car off. Where are the normal sized cars? Do they have any?????
Overall, I spent a lot more money than anticipated, between the insurance and gas, and both picking up and dropping off were stressful. Leaves a bad taste in your mouth.