Pros: The staff was super friendly and very professional.Cons: Everything was good.
6.0 Good16 Nov 2016
Cons: The MANDATORY insurance that more than doubled the cost of the rental. Not only that, this mandatory insurance did not even provide complete coverage. That would require another $100.00 USD for full coverage. The staff were not that friendly. We had a tire that went low because of a nail. We are not sure if the nail was in the tire when we rented or happened later after we were driving the car. We called to ask for guidance. The immediate response was for us to replace the tire at our cost. Next, option suggested was stop and pay for the tire to be repaired. Last option, go by any of the locations and change out the car with another car. We stopped had the spare put on the car and finished out the week.
Pros: Staff very unfriendly and condescendant. We came at 4:00 pm, no one wanted to process to the check in. In the end, no car for us. Apparently, my card wasn’t appropriate for the deposit transaction. I felt very uncomfortable there, and I’m never gonna coming back again.Cons: Staff very unfriendly and condescendant. We came at 4:00 pm, no one wanted to process to the check in. In the end, no car for us. Apparently, my card wasn’t appropriate for the deposit transaction. I felt very uncomfortable there, and I’m never gonna coming back again.
3.6 Mediocre11 Oct 2018
Pros: Car was relatively new and had no issues. Drop off took a few minutes.Cons: Customer service is very unpleasant, not polite, and rude at times. Drop off was relatively fast but pick up takes forever per person. There are piles of garbage in the parking lot and outside the office.
2.0 Mediocre26 Apr 2017
Pros: When i go to pick the car they didn't accept the price what they show in the website. They mad the games that they don't know from whoch website i mad the reservation. Very bad serviceCons: The service was verey vereyyy bad
8.0 Excellent7 Jan 2017
Pros: Price was great and inexpensive insurance!Cons: Inefficient fuel use.
3.2 Mediocre31 Dec 2016
Pros: The car did the job. We got an upgrade.Cons: They forgot to tell us that the drop off location was closed on the day we were supposed to return the car. We called them and their answer was:"what do you want, we're closed!". Didn't even try to offer us a solution (other places have drop off 24h even if the office is closed). The car itself needs some more maintenance: the windshield liquid only worked on the passenger side, the computer board was foggy from the inside (humidity I suppose), the car was really struggling going up the hill. The price was higher than quoted bc of insurance charges. I managed to get lower insurance charges since I had insurance on my credit card.
Costs differ from what is advertisedCons: It is written by you, but in small letters at the end of the confirmation. When I got to get the car, it turned out that the cost of renting does not include the basic insurance, and the final price is significantly higher than what was reported on your site.