Pros: Good city location and the staff was friendly and helpful. They changed the drop off fee to 150 Euros and took off the GPS charge. They tried to make the rental right but they could not do anything about the "upgraded car" and agreed that the VW Golf was not an SUV category.
Cons: They were fine it was the left over dissatisfaction with Avis in Prague.
Cons: No one would answer the phone at the rental office. Also, the staff were no help at all on driving directions to our destination. They actually sent us in the wrong direction and wasted an hour of our time.