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5.6
They find a way to gouge you.
Pros: The online price was great. The vehicle availability was great. The vehicle was clean inside.
Cons: They said they wouldn't take a VAT because "you're already getting a low price" - like taxes have anything to do with what they make. They did the check-out inspection on a vehicle that had multiple dents and scratches already. On check-in, they found a "new one" on the edge of a wheel rim and charged me over 200 Euros for it (couldn't dispute becuase, really, when was the last time you looked for dings on the rims of a rental?).
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8.0
Pros: The vehicle was better than I thought it would be. It was a really good price considering the size of the vehicle I rented (7+ passenger van).
Cons: They wouldn't take a VAT form because it was a Dollar/Thrifty rental even though I paid at the rental location and not online because they said Dollar/Thrifty rentals were already discounted, even though that shouldn't have anything to do with taxes.
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