Ambassadors Residence Boutique Hotel Chania

The location is perfect, very close to the harbour, very convenient if you enjoy the nightlife. Breakfast is located at a restaurant outside of the hotel, it is a small walk but the food is amazing.

There are a number of things that I found quite disappointing. At first I understand this is a boutique hotel and each room has its uniqueness, I purposely picked the one I like, considering the room layout and the view, but when I arrived at the hotel, I was told that the room I’ve booked has been occupied and I was being put to a different room. I was told that it was an upgrade but I didn’t have any choice to stick with the room I liked. I ended up staying on the first level in the room with balcony and harbour view. All was good until I found out the sound proof system for the room is very poor, there was a band playing in a restaurant right under the hotel and we can hear very loud music all night long until around 12:30 am, if you prefer a bit of quite time at night or would like to enjoy the view more peacefully, this hotel is definitely not recommended. This factor affected our ability to rest well at night, the sound system is definitely not meeting my expectation of a five star hotel. I also have high standards regarding housekeeping services and cleanliness, I found that the floor is poorly done as I like to go barefoot in my room, and the washroom supplies such as shower gel, shampoo etc are not filled when empty, you would have to request them first.