Long Street Boutique Hotel

This is a beautiful, thoughtfully designed boutique with really kind staff. Great bed, fantastic shower, good toiletries, and nice details like an honesty system for snacks and drinks.

Unfortunately, the location has some serious issues that would prevent me from going back to this hotel until the city government helps clean things up. From the hotel website and research, my partner and I anticipated being in a lively area with some general street noise into the night, but we were not prepared for how unsafe the location is or for pounding club music all night! The strip of Long Street where the hotel is has many scammers and it was hard to walk a block without being approached (it happens as soon as you leave the front door and some wear official looking vests to try to dupe people, etc). In the evening we narrowly escaped getting mugged (we literally ran from a man trying to corner us). I live in Latin America where crime is similarly high and would probably have been able to cope with that, but the noise from a neighbourhood bar thumped into our room into the wee hours and made sleep and feeling peaceful impossible. The hotel is clearly very well designed to block out sound, but it seems in some rooms/on some nights it's just impossible to really keep the bass out. After two nights trying to sleep with earplugs (provided by the staff), my partner and I were so fed up that we wanted to leave and asked for a refund. The staff then switched us to another room which was much better sound-wise and we were finally able to sleep for the remaining nights of our stay - we appreciated being moved but we'd had two stressful nights by then and lots of pushy conversations with staff to get to that point. The downtown area is practical in that you're close to lots of tourist spots and agencies and I hope the city government does its part in cleaning the Long Street strip up in terms of security so this hotel can thrive.

the staff was very friendly,