Good to know
|Distance to city centre||1.9 km|
|Nearest airport||Cape Town Intl|
|Distance to airport||17.5 km|
Time of year
Show reviews that mention
|bath room||in 2 reviews|
|buffet on sunday||in 2 reviews|
|came||in 8 reviews|
|cape town||in 3 reviews|
|comfortable beds||in 9 reviews|
|coolest setting||in 2 reviews|
|cooling effect||in 2 reviews|
|friendly staff||in 77 reviews|
|good breakfast||in 46 reviews|
|hotel room||in 51 reviews|
|location is good||in 46 reviews|
|need updating||in 10 reviews|
|parking facilities||in 23 reviews|
|reception staff||in 58 reviews|
|room was small||in 76 reviews|
|room window open||in 4 reviews|
|slamming shut||in 6 reviews|
|swimming pool||in 17 reviews|
The location is good.
We got 2 old rooms, the bathroom was not clean and not accurate with the photo’s on booking. We got 2 new bigger rooms, these appartments were even older and dirtier. We got new rooms again, these were not really good eather, but acceptable. But when we wanted to go to sleep, from midnight till 7.00 a.m. there was a very loud noise, we couldn’t sleep all night. The night manager was helpfull and understanding, but the ladies on the reception during the day, wouldn’t help us: it was our problem. We were not taking seriously, they doesn’t mind. If you want to have breakfast at 8.30, half off the breakfast is allready gone. There was no normal swimmingpool, only a weird long and very small kind of pool next to the busy roundabout wich was out of order. The gym was very old, not enough dumbells with the different weights. Conclusion: Not a 4 star hotel, and did not meet our expections!
Front of house staff were friendly and very helpful.
Evening food preparation was not hygienic - chef used his hands to manipulate the meat on the griddle. Breakfast ran out of bread one morning.
Chante was a nice girl and could understand the clients but she was badly treated by her superior for being nice to clients.
Except one girl namely chante most of them were hypocritical in their approach. They don't have empathy for clients. No water in toilet on first day. No swimming pool which was there wen booked. As compensation one small bottle of water per day and one dinner. That too was not regular. Would not recommend
Good breakfast. Very kind, friendly and helpful staffs, naming a few, starting with the reception area, bar area, room service, restaurants, housekeeping, the Security guys... all of them were so welcoming and ever ready to help......had a memorable stay. Very well located.
The corridor to reach the rooms gave me a weird feeling.
With a stay at Best Western Fountains Hotel, you'll be centrally located in Cape Town, steps from Long Street and within a 10-minute walk of Cape Town International Convention Centre. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.
based on 1,143 reviews
Things to know
- Friendly service
Policies vary by room type and provider.
Reviews about Fountains Hotel
Most popular landmarks
- Greenmarket Square 0.5 km
- Castle of Good Hope 0.8 km
- District Six Museum 0.9 km
- Bo Kaap Museum 0.9 km
- V&A Waterfront 1.4 km
- Green Point Stadium 2.2 km
|Cape Town Intl||17.5 km|